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Professional Service Technician I
Avidity Science - EMEA. Install Avidity Science systems according to customer drawings and company specifications .
About the role
Key responsibilities & impact- Install Avidity Science systems according to customer drawings and company specifications
- Interpret drawings and instructions
- Update as-built details on drawings after installation and submit them promptly
- Supervise contractors during installations to ensure schedule compliance and cost containment
- Provide initial system training to customers
- Update Installation Coordinator and Project Managers daily on job status
- Perform preventative maintenance on Avidity Science products
- Provide warranty service and support
- Provide emergency service and support
- Review system installations and begin system commissioning
- Prepare appropriate reports
- Complete product certification for Avidity Science products
- Maintain accurate van stock
- Adhere to Avidity Science procedures
- Perform other duties assigned by the Supervisor/Manager
Requirements
What you’ll need- Associate’s degree or similar trade experience
- Minimum of three years' experience in servicing, troubleshooting and supporting electrical or electro-mechanical systems at external customer facilities
- Knowledge of standard manufacturing and business tools, including Microsoft Office
- In-depth industry knowledge and understanding of customer needs and requirements
- Ability to effectively communicate verbally and in written business correspondence
- Ability to learn quickly and independently
- Ability to adapt quickly to changing environments
- Ability to articulate and apply a customer value proposition for Avidity Science solutions
- Ability to read and interpret blueprints, facility drawings and project requirements
- Ability to interface with customers and contractors
- Ability to translate technical product knowledge to technical and non-technical customers
- Ability to manage assigned tasks within scheduled commitments
- Professional level presentation skills
- Strong mechanical aptitude and problem-solving skills
- Basic understanding of water chemistry
- Ability to comprehend and utilize start-up and maintenance manuals
- Basic computer and networking skills
- Basic plumbing and electrical understanding
- Willingness/ability to travel 85%
Benefits
Comp & perks- Medical, Dental, Vision, Life Insurance and Disability Insurance
- Voluntary benefits including accident, critical illness, and hospital indemnity
- 401k with company match
- Goal Sharing
- PTO and Paid Holidays
- Supportive and Inclusive work culture
- Community Involvement and Paid Volunteer Time
- Flex-time
- Tuition Reimbursement Program
- Collaborative work environment
- Professional development opportunities to grow professionally