Bilingual Customer Service Representative

Aviso Wealth

. Respond to product and service inquiries by telephone, email, or chat .

Posted 11/6/2026full-timeToronto • CanadaJunior💰 CA$52,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while providing personalized experiences. Proficient in adapting to changing environments and utilizing technology to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceInbound Contact Centre ExperienceFluent Communication Skills in EnglishBilingual Skills in FrenchFinancial Services Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingAdaptabilityCreative Solutions

Tools & Technologies

Computer ProficiencyDigital Communication Tools

Certifications & Qualifications

Investment Funds Course (IFIC)Canadian Securities Course (CSC)

Industry Keywords

Financial AdministrationBusiness-to-Business-to-ConsumerProcess ImprovementCustomer Experience

About the role

Key responsibilities & impact

Respond to product and service inquiries by telephone, email, or chat
Provide exceptional, personalized customer experiences and creative solutions
Serve as the primary client contact for resolving problems and complaints
Drive continuous improvement by identifying, suggesting, and participating in process improvement
Understand and apply department operating policies and procedures
Report to the Supervisor, Service Center

Requirements

What you’ll need

Over one year of experience helping customers is advantageous
Experience in an inbound Contact Centre and/or retail store is advantageous
Experience supporting business-to-business-to-consumer customers is advantageous
Experience in a digital company is advantageous
Ability to adapt to changing hours and schedules
Technically savvy and comfortable using computers and other technology
Fluent communication skills in English are required
Bilingual skills in French are an asset
Post-secondary education is not required; education in financial administration or services is a plus
Completion of the Investment Funds Course (IFIC) or Canadian Securities Course (CSC) is a plus but not required
Financial services industry experience is advantageous

Benefits

Comp & perks

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up options
Matching contributions to retirement program
Learning and development opportunities
Education assistance program
Regular social events to foster teamwork