Senior Service Designer

Aviso Wealth

. Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives .

Posted 10/2/2026full-timeToronto • CanadaSenior💰 CA$95,000 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Design, User Research, and Design Strategy, with a strong focus on human-centered design and systems thinking. Proven ability to lead complex CX initiatives, facilitate workshops, and mentor cross-functional teams while delivering impactful service design artifacts.

Highest-signal resume keywords

Service Design ExpertiseHuman-Centered DesignJourney Management ProficiencyAdvanced Facilitation SkillsBilingual Communication (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DesignUser ResearchDesign StrategySystems ThinkingDesign ThinkingProblem DefinitionVision-FramingCo-Design SprintsService PrototypingExperience Mapping

Soft Skills

StorytellingExecutive Presentation SkillsMentoringConsultingFacilitation

Tools & Technologies

TheyDoDovetailUserTestingFigmaMiroDscout

Industry Keywords

Financial IndustryWealth Management

About the role

Key responsibilities & impact

Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives
Design and lead advanced discovery initiatives addressing ambiguous business challenges
Coordinate participants, design research plans, facilitate sessions, analyze and synthesize data, and uncover strategic opportunities
Translate complex evidence into compelling stories, strategic recommendations, and service design artifacts
Create vision statements, personas, ecosystem maps, experience maps, and service blueprints
Facilitate workshops and align senior stakeholders on CX priorities and investments
Facilitate problem framing and design sprints
Simulate new service experiences and lead experience feedback collection for product pilots
Inform future-state experience direction
Mentor designers and cross-functional partners
Provide strategic service design expertise across the organization
Elevate customer centricity, inclusive design, and design maturity
Contribute to improvements in service design practices, standards, methodologies, and journey management capabilities

Requirements

What you’ll need

Bachelor's degree in Design, Human Computer Interaction, Human Factors, Psychology or related area
6+ years of experience in Service Design, User Research, Design Strategy, or a similar field
Expert-level knowledge of human-centered design, systems thinking, design thinking, and service design
Expertise in fundamental and advanced service design methods, including problem definition, vision-framing, co-design sprints, and service prototyping
Portfolio showing measurable impact on customer, employee, or business outcomes
Proficiency with journey management, insight management, and service design platforms such as TheyDo, Dovetail, UserTesting, Figma, Miro, and Dscout
Ability to lead complex, cross-functional CX initiatives from discovery to implementation planning
Advanced facilitation, consulting, storytelling, and executive presentation skills
Experience influencing Director, VP, and senior leadership decision-making
Experience mentoring designers and contributing to practice development
Fluent communication skills in English
Bilingual French skills are an asset
Experience in the financial or wealth management industry is a plus

Benefits

Comp & perks

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up options
Matching contributions to the retirement program
Learning & development opportunities
Education assistance program
Regular social events