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Technology Change Control Analyst
Aviso Wealth. Facilitate the intake, review, approval, scheduling, and closure of IT change requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Change Management, including ITIL practices, incident and problem management, and the use of ITSM tools. Capable of producing and analyzing change metrics while driving continuous improvement and process optimization.
Highest-signal resume keywords
ITIL Change ManagementITSM ToolsServiceNowChange Metrics AnalysisStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Change ManagementIncident ManagementProblem ManagementRelease ManagementChange Request ReviewRisk AssessmentImplementation PlanningTesting PlansAudit Evidence ProductionProcess Optimization
Soft Skills
CoordinationCommunicationStakeholder ManagementPriority ManagementFluent English Communication
Tools & Technologies
ServiceNowJira Service Management
Industry Keywords
Financial ServicesTradingWealth ManagementIT Service ManagementContinuous Improvement
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Facilitate the intake, review, approval, scheduling, and closure of IT change requests
- Draft and manage CAB/ECAB materials and follow up on decisions, approvals, and required actions
- Review change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
- Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
- Support post-implementation reviews and track remediation actions for failed or high-impact changes
- Produce, analyze, and interpret change metrics, dashboards, and audit evidence
- Partner with stakeholders on incident and problem management activities related to change-driven service disruptions
- Drive continuous improvement and process optimization aligned with ITIL practices, internal controls, and audit/compliance expectations
- Support technology change control strategy, standards, and operating procedures
Requirements
What you’ll need- Bachelor’s degree in Information Systems or equivalent work experience
- 4+ years of experience in IT change management, IT service management, technology operations, or a related environment
- Demonstrated capability of ITIL change, incident, problem, and release management practices
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred
- Experience in financial services, trading or wealth management is an asset
- Excellent coordination, communication, and stakeholder management skills
- Ability to manage competing priorities and high-impact situations
- Fluent communication skills in English are required
- Bilingual skills in French are an asset
Benefits
Comp & perks- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to the retirement program
- Learning and development opportunities
- Education assistance program
- Regular social events