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Customer Service Representative, 60–100%
Avosano AG. Handle customer inquiries by phone in German, French, and Italian .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and French, with at least B2 level proficiency in Italian, alongside several years of experience in customer service within pharmacy or healthcare settings. Exhibits strong verbal communication, empathy, and a customer-focused approach in handling inquiries and processing orders.
Highest-signal resume keywords
Fluent In GermanFluent In FrenchB2 Level ItalianCustomer Service ExperienceVocational Training In Pharmacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ProcessingCustomer Inquiry HandlingPharmacy KnowledgeHealthcare Knowledge
Soft Skills
Strong Verbal CommunicationEmpathyPersuasivenessTeam PlayerInterpersonal Skills
Industry Keywords
Customer ServicePharmacyHealthcareDrugstore
About the role
Key responsibilities & impact- Handle customer inquiries by phone in German, French, and Italian
- Process customer orders
- Assist with and support various customer service activities
- Work Monday to Friday between 7:30 a.m. and 6:30 p.m., and occasionally on Saturdays between 8:00 a.m. and 5:00 p.m., according to the work schedule
Requirements
What you’ll need- Vocational training in pharmacy, healthcare, or business administration
- Several years of professional experience in customer service, a pharmacy, or a drugstore
- Pleasant telephone manner and strong verbal communication skills
- Strong service and customer focus
- Friendly, empathetic, and persuasive manner when interacting with customers
- Team player with strong interpersonal skills, outgoing and open-minded
- Fluent in German and French
- Italian at least at B2 level
Benefits
Comp & perks- Flexible working hours and home office opportunities
- At least five weeks of vacation
- Option to take unpaid leave
- Free parking directly in front of the building
- Cafeteria offering lunch at fair employee prices
- Discounts on the wholesale product range
- Benefits with selected partners
- Professional development and support from management
- Opportunity to contribute your own ideas and implement improvements