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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong focus on client relationship building and proactive improvement strategies. Proficient in managing a portfolio of clients in the Greater China market, leveraging language skills and market knowledge to drive results.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementNative Mandarin ProficiencyBusiness English CommunicationMobile Advertising Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingAccount Health MonitoringProcess ImprovementClient Portfolio ManagementProactive Problem Solving
Soft Skills
Client Relationship BuildingEffective CommunicationTeam CollaborationAdaptabilityIndependent Work Management
Industry Keywords
Ad TechApp MarketingChinese OEM EcosystemClient Feedback ManagementQuarterly Business Reviews
About the role
Key responsibilities & impact- Own a portfolio of advertisers in Greater China from onboarding through renewal and growth
- Conduct regular client calls and in-person QBRs
- Understand clients' businesses and proactively suggest improvements
- Monitor account health and act early on risks and opportunities
- Bridge clients with sales, marketing and product teams
- Follow client feedback through to a result
- Improve inefficient processes
- Plan and independently manage work for the Chinese-speaking client market
- Keep the wider team updated on market activities
Requirements
What you’ll need- 3+ years in customer success, account management or another client-facing role
- Native or near-native Mandarin
- Confident business English, written and spoken
- Proven experience owning customer success activities independently, such as being the main contact for a market, region or client portfolio
- Experience in mobile advertising, ad tech or app marketing (nice-to-have)
- Cantonese or knowledge of the Chinese OEM and app ecosystem (nice-to-have)
Benefits
Comp & perks- Long-term growth & retention focus
- Learning & development budget
- Sabbatical policy
- Experienced, innovative, diverse team