Customer Success Manager

Aware Health

. Own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion .

Posted 9/17/2026full-timeSan Francisco • Arizona • United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on driving engagement, retention, and revenue growth through strategic relationship building and data analysis. Proficient in executing integrated marketing campaigns and collaborating with cross-functional teams to enhance customer satisfaction and product development.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementClaims Data AnalysisIntegrated Marketing CampaignsB2B2E Model Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCost Containment StrategiesRetention StrategiesGrowth StrategiesAccount PlanningUtilization MetricsHealthcare Cost AnalysisProject ManagementDigital CampaignsOnboarding Processes

Soft Skills

Excellent Communication SkillsSelf-StarterRelationship BuildingAdaptabilityCollaboration

Tools & Technologies

HubSpot

Industry Keywords

Health TechEmployee BenefitsSelf-Funded Health PlansMSK HealthPhysical TherapyDigital HealthTPABenefits ConsultingBrokersVirtual Care Platforms

About the role

Key responsibilities & impact

Own a portfolio of accounts end-to-end, driving implementation, engagement, ROI, retention, and expansion
Serve as the primary relationship holder for employers, brokers, and members
Drive account engagement through targeted digital campaigns, HR coordination, onsite visits, and creative outreach strategies
Own the ROI model for each account and deliver on it
Retain existing revenue and identify expansion opportunities
Build trusted relationships with employers and brokers
Maintain account plans documenting customer health, risks, commitments, and renewal timelines
Lead renewals independently, with leadership support for complex situations
Analyze claims data, utilization, engagement, and cost containment metrics with the analytics team
Translate account data into QBR narratives
Identify upsell and cross-sell opportunities with the sales team
Design and execute integrated marketing campaigns for member activation and engagement
Coordinate with HR contacts on awareness and incentive programs
Collaborate with clinical teams on scheduling waves and provider bandwidth
Project-manage new account launches across data, billing, marketing, and onboarding
Set customers up for success and capture satisfaction feedback before the first QBR
Surface member and employer feedback to inform product and clinical roadmaps
Contribute to CS process improvements across onboarding, QBRs, and marketing workflows

Requirements

What you’ll need

4+ years in a Customer Success or Account Management role
Background in one or more of the following: health tech, employee benefits, self-funded health plans, MSK/physical therapy, digital health, TPA, or benefits consulting
Familiarity with how self-funded employer health plans work, including broker relationships, plan design, and cost containment strategies
Demonstrated ability to read and communicate using claims data, utilization metrics, or healthcare cost analysis
Proven track record of retention and growth across a book of business
Excellent verbal and written communication skills
Comfort operating in a fast-moving, startup environment where the playbook is still being written
Self-starter who drives their own learning and doesn't wait to be told what to do
Experience working directly with employee benefits brokers or consultants
Familiarity with B2B2E (business-to-business-to-employee) models
HubSpot experience
Background in MSK health, physical therapy, or virtual care platforms

Benefits

Comp & perks

Uncapped variable compensation; 1% ARR for retained revenue and 15% commission for expansion
Early equity stake
Medical (PPO, HMO, HDHP), dental and vision
FSA administration
Life Insurance
Short/long term disability
Employee Assistance Program (EAP)
Commuter benefits
401K