Field Service Engineer

Axcelis Technologies

. Provide highly visible customer support .

Posted 10/15/2026full-timeRemote • ChinaJuniorMid-Level💰 ¥136,293 - ¥463,985 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, installation, and maintenance of complex systems and equipment, with a strong ability to diagnose and troubleshoot technical issues. Proficient in interpreting customer needs and providing effective solutions while ensuring operational quality.

Highest-signal resume keywords

Customer SupportSystem InstallationTroubleshootingNetwork SupportTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosisEquipment RepairComplex Systems SupportHardware KnowledgeSoftware KnowledgePC SupportWireless NetworkingOperational Quality CheckCustomer InstructionProblem Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsCustomer Needs InterpretationCollaboration

Certifications & Qualifications

Bachelor's Degree

About the role

Key responsibilities & impact

Provide highly visible customer support
Perform on-site installation of complex equipment and systems
Oversee diagnosis, troubleshooting, service, and repair
Check and approve operational quality of system equipment
Instruct customers in system operation and maintenance
Serve as company liaison with customers on administrative and technical matters for assigned projects
Interpret customer needs and determine whether issues should be handled by sales personnel, customer support representatives, or engineers
Provide field support for system hardware, software, PCs, and networking/wireless networking

Requirements

What you’ll need

Bachelor's degree
2–4 years of professional experience
Experience supporting, installing, diagnosing, troubleshooting, servicing, and repairing complex equipment and systems
Knowledge of system hardware and software, PCs, and networking/wireless networking
Ability to instruct customers in system operation and maintenance
Ability to interpret customer needs and clarify responsibility for problem resolution
Candidates must be able to perform the essential functions of the position, with reasonable accommodation where necessary

Benefits

Comp & perks

Eligibility for the Axcelis Team Incentive bonus plan
Comprehensive benefits package for regular employees working 20+ hours a week
Equal opportunity employment
Reasonable accommodation for disabled candidates or employees