Director – Sales Operations, Americas

Axelera AI

. Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline .

Posted 10/28/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations and supply chain management, with a strong focus on customer onboarding processes and logistics coordination. Proven ability to collaborate across teams and drive change in a fast-paced environment.

Highest-signal resume keywords

Sales Operations ManagementProduct Logistics ManagementCRM Administration (Salesforce)Customer Onboarding Process DevelopmentAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory PlanningReplenishment RequestsCustoms ComplianceInternational ShippingRevenue ForecastingPipeline ManagementOrder-to-Cash ProcessesData Quality ReviewsAutomation Tools EvaluationAnalytics

Soft Skills

Excellent CommunicationCross-Functional CollaborationStructured ApproachChange Management

Tools & Technologies

CRM StacksSalesforceDashboardsRevenue Visibility Tools

Industry Keywords

B2B TechnologySemiconductor ExperienceHardware ExperienceTrade ComplianceMatrixed Organization

About the role

Key responsibilities & impact

Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline
Provide sales with visibility into product availability, lead times, and logistics options
Manage shipping, customs and trade compliance coordination, and carrier and 3PL relationships
Communicate order status and product arrival to customers and resolve delivery issues
Align with Global Operations in Europe on supply, build schedules, and fulfillment priorities
Partner with Finance, Legal, and Operations on entities, tax registrations, and import/export arrangements for new countries
Develop and improve the Americas customer onboarding process from closed deal through first shipment and initial use
Collect customer information, set expectations, and keep customers informed during onboarding
Coordinate credit and payment terms, invoicing, order entry, and fulfillment handoffs
Coordinate with sales, field applications engineering, and support to transition customers from purchase to productive use
Lead the weekly Americas Business Meeting and follow up on actions
Build tools, dashboards, and processes for end-to-end revenue visibility
Deliver revenue forecasts and pipeline metrics
Improve cross-functional collaboration and accountability
Influence CRM and customer onboarding process design
Define and enforce CRM data standards, stage definitions, and required fields
Train and coach sales teams on tools and conduct data-quality reviews
Evaluate tools for automation, analytics, and quoting

Requirements

What you’ll need

10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company
Semiconductor or hardware experience strongly preferred
Experience scaling sales operations in a growth company
Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance
Proven experience with CRM stacks and administration, preferably Salesforce, including forecasting, pipeline management, and reporting
Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams
Strong analytical skills
Excellent communication skills and ability to collaborate across time zones with teams in Europe
Structured, hands-on approach and ability to drive change in a fast-growing, matrixed organization
Bachelor's degree in business, operations, engineering, or a related field
Must be based in the US
Must not require visa sponsorship; the company does not offer visa sponsorship

Benefits

Comp & perks

Pension plan
Extensive employee insurances
Option to get company shares
Flexible remote work arrangement
Equal opportunity and inclusive work environment