Desktop Support Analyst II

Axiom Bank, N.A.

. Provide Tier II technical support and assist Tier III support as needed .

Posted 10/2/2026full-timeMaitland • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier II technical support, managing Microsoft Active Directory, and troubleshooting hardware and software issues across various banking systems. Proficient in deploying system patches, maintaining IT documentation, and supporting desktop environments, including Windows 11 and Office 365.

Highest-signal resume keywords

Microsoft Active DirectoryIT Hardware/Software SupportCompTIA Network+ CertificationWindows 11 and Windows Server 2019/2022/2025Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tier II Technical SupportDesktop PC TroubleshootingNetwork Equipment InstallationData MigrationWindows 11 Re-imagingRemote Connection ToolsUser Account ManagementSystem and Security Patch DeploymentWireless Device SetupCorporate PC Image Maintenance

Soft Skills

Time ManagementProblem-SolvingAttention to DetailCustomer Service Orientation

Tools & Technologies

NuPointActive DirectoryMicrosoft Office 365Windows Operating SystemsThin-Client Hardware

Certifications & Qualifications

A+ Essentials Class CompletionCompTIA Network+ Certification

Industry Keywords

Bank ApplicationsTCP/IP Networking ProtocolsService Level AgreementsIT Support DocumentationDesktop and Software Upgrade Projects

Tech Stack

Tools & technologies

AndroidTCP/IP

About the role

Key responsibilities & impact

Provide Tier II technical support and assist Tier III support as needed
Assist with deployment of system and security patches
Assist with network equipment installation, maintenance, and first-line troubleshooting
Add, remove, and change users within systems
Lead the onboarding and offboarding process
Maintain and support bank systems including Office 365, NuPoint, and Active Directory
Install hardware and software on desktop and laptop machines
Diagnose and troubleshoot desktop, laptop, and thin-client hardware and software issues
Use remote connection and installation tools to resolve problems across the bank’s network
Upgrade desktop hardware including RAM, hard drives, video, and cameras
Facilitate workstation moves
Build and maintain corporate PC images
Re-image Windows 11 machines and set up core banking applications
Assist with Active Directory user and email account creation
Perform data migrations and assist with data restorations
Create and maintain IT support documentation and installation guides
Maintain current hardware and software inventory
Lead desktop and software upgrade projects
Set up wireless handheld devices including iPad, iPhone, and Android devices
Assist systems and network administrators/engineers with application, systems, hardware, and network support

Requirements

What you’ll need

Associate Degree in IT or Computer Studies, Information Systems, or related technical discipline
A+ Essentials Class Completion
Network + COMPTIA Class completion
5-7 years Microsoft Active Directory, print servers, Exchange and file servers experience
5-7 years IT hardware/software support experience
Excellent time management skills to multitask and balance multiple tasks while maintaining service level agreements
Experience with bank applications like Nupoint and Chexar preferred
Moderate TCP/IP Networking Protocols knowledge
Experience with Microsoft Windows client and server operating systems, including Windows 11 and Windows Server 2019/2022/2025
Experience with Microsoft Office 365
Experience with general desktop PC troubleshooting
Experience with laptop encryption
CompTIA Network+ Certification a plus
Knowledge of common computing terminology and practices
Strong problem-solving skills
Strong attention to detail
Strong customer service orientation
Must be willing to travel to various locations up to 30%
Able to work flexible schedules, including weekend hours
Able to lift 50 lbs and carry computer components
Background, credit reference, and drug screening required as a condition of employment
Out-of-state candidates will not be considered

Benefits

Comp & perks

12 Paid Holidays
Generous Paid Time Off
4% Match on our 401(k)
Medical, Dental and Vision Benefits
100% Company Paid Life, AD&D Insurance, Short and Long Term Disability
Work/life balance
Flexible schedules, including weekend hours, as needed
Reasonable accommodations for individuals with disabilities