IT Operations Engineer

Axiom Bank, N.A.

. Administer, patch, and maintain Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file and print services .

Posted 10/1/2026full-timeMaitland • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Windows Server environments, Microsoft 365 services, and Azure management, with a strong focus on security compliance and regulatory standards in the financial sector. Proficient in troubleshooting, documentation, and managing virtualization and backup operations.

Highest-signal resume keywords

Windows Server AdministrationMicrosoft 365 AdministrationAzure AdministrationBackup and Recovery OperationsNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active DirectoryGroup PolicyVMwareHyper-VIntunePowerShell ScriptingMicrosoft PurviewDefender for EndpointGLBA ComplianceFFIEC IT Examination Handbook

Soft Skills

Clear CommunicationAttention to DetailOwnership and AccountabilityTime ManagementDiscretion with Confidential Information

Tools & Technologies

Jack Henry SilverLakeIBM i (AS/400)VPNFirewallsWireless Infrastructure

Industry Keywords

Regulated Financial InstitutionIT AuditsRegulatory ExaminationsDisaster Recovery PlanningChange Management

Tech Stack

Tools & technologies

AzureDNSFirewallsTCP/IPVMware

About the role

Key responsibilities & impact

Administer, patch, and maintain Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file and print services
Manage VMware or Hyper-V virtualization infrastructure, including host health, capacity, and VM lifecycle
Own backup and recovery operations, including job monitoring, restore testing, and retention compliance
Monitor system performance, availability, and capacity; respond to and resolve incidents
Manage endpoint configuration, patching, and compliance through Intune or equivalent tools
Maintain asset inventory, system documentation, and configuration records
Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
Manage Entra ID, including user lifecycle, groups, conditional access, and multi-factor authentication
Administer Azure subscriptions, resource groups, role-based access, and cost monitoring
Configure and maintain Microsoft security and compliance tooling
Manage licensing and optimize Microsoft 365 and Azure spend
Support LAN, WAN, wireless, firewalls, switches, VPN, and remote access infrastructure
Troubleshoot connectivity issues and coordinate with carriers and managed service providers
Maintain network diagrams and support network segmentation and security controls
Implement security controls aligned with GLBA, FFIEC guidance, and the bank's information security program
Execute user access provisioning, deprovisioning, and periodic access reviews
Remediate vulnerability scan and penetration test findings
Provide evidence and documentation for IT audits, regulatory examinations, and the Information Security Officer
Participate in incident response and business continuity/disaster recovery planning and testing
Draft and maintain IT policies, standards, procedures, and operational SOPs
Support change management, including documenting, reviewing, and scheduling changes
Serve as backup resource for the Jack Henry SilverLake core banking platform
Monitor nightly and end-of-day processing and escalate issues
Perform SilverLake user administration and support related Jack Henry applications and interfaces
Coordinate support cases with Jack Henry and communicate status to stakeholders
Serve as escalation point and backup for desktop support and help desk issues
Coordinate with managed service providers, software vendors, and hardware suppliers
Provide technical input to vendor due diligence and third-party risk management
Participate in technology projects, upgrades, and migrations
Participate in scheduled after-hours and on-call rotations
Provide technical guidance, peer review, cross-training, and work coordination as assigned

Requirements

What you’ll need

Associate's degree in a related technology field or an equivalent combination of education, training, and relevant experience
5+ years of progressive IT experience, including at least 3 years in a systems administration or infrastructure role
Strong experience with Windows Server, Active Directory, and Group Policy
Hands-on experience administering Microsoft 365 and Entra ID
Working knowledge of Azure administration
Working knowledge of networking fundamentals (TCP/IP, VLANs, routing, firewalls, VPN, wireless)
Experience with backup, recovery, and virtualization platforms
Demonstrated ability to write clear technical documentation, procedures, and policies
Strong troubleshooting skills and the ability to work independently in a small team
Experience in a bank, credit union, or other regulated financial institution
Familiarity with FFIEC IT Examination Handbook, GLBA, and related regulatory expectations
Experience with Jack Henry SilverLake or another core banking platform (Fiserv, FIS, CSI)
Familiarity with IBM i (AS/400) concepts
Experience with Intune, Defender for Endpoint, and Microsoft Purview
Experience with PowerShell scripting and automation
Experience supporting IT audits and regulatory examinations
Ownership and accountability for outcomes
Clear written and verbal communication with technical and non-technical staff
Attention to detail and commitment to documentation
Discretion with confidential and nonpublic customer information
Prioritization and time management across operational and project work
Willingness to participate in after-hours and on-call rotation
Limited travel to branch locations may be required
Ability to pass background, credit reference, and drug screening tests as a condition of employment

Benefits

Comp & perks

12 Paid Holidays
Generous Paid Time Off
4% Match on our 401(k)
Medical, Dental and Vision Benefits
100% Company Paid Life, AD&D Insurance
Short and Long Term Disability
Flexible location or hours may be permitted