Integrations Implementation Specialist

AxisCare Home Care Software

. Own assigned add-on, integration, and upsell implementations from kickoff through go-live .

Posted 11/10/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementations, integrations, and upsell projects while ensuring high-quality delivery and customer satisfaction. Proficient in coordinating with cross-functional teams and third-party partners to achieve successful go-live outcomes.

Highest-signal resume keywords

Implementation ManagementCustomer Success ExperienceProject CoordinationTroubleshooting SkillsCRM and Project-Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration TestingData MappingConfigurationRequirements ValidationProject Record MaintenanceProcess ImprovementTechnical WorkflowsSoftware Platforms

Soft Skills

Clear CommunicationOrganizational SkillsSolution-Oriented ApproachCollaborationFeedback Acceptance

Tools & Technologies

CRM ToolsProject-Management ToolsZoomEmail

Industry Keywords

Home CareHealthcareSaaSCustomer SupportOnboarding

About the role

Key responsibilities & impact

Own assigned add-on, integration, and upsell implementations from kickoff through go-live
Validate requirements, complete configuration and testing, and establish milestones, timelines, and go-live criteria
Lead kickoff meetings and keep customers and partners informed
Coordinate with third-party partners on setup, credentials, data mapping, and integration testing
Deliver training and enablement on relevant features
Troubleshoot issues, route them to the appropriate team, and escalate risks and product gaps
Confirm go-live readiness and hand off to Onboarding, Customer Success Managers, or Support
Maintain accurate project records and follow playbooks, checklists, and SOPs
Contribute to documentation, training materials, and process improvements
Share customer and partner feedback with internal teams
Manage a portfolio of projects under the Implementation Team Lead
Coordinate with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners
Deliver on-time, high-quality implementations with minimal rework and escalations
Improve time to go-live, time to value, customer satisfaction, product adoption, and implementation efficiency

Requirements

What you’ll need

Clear, professional written and verbal communication that adapts to customer and internal audiences
Calm, organized, solution-oriented approach to challenging situations
Strong collaboration, knowledge sharing, feedback acceptance, and escalation judgment
Ability to manage multiple implementations and competing deadlines, flagging dependencies and risks early
Ability to quickly learn systems, integrations, and technical workflows
Strong troubleshooting and analytical skills
Comfortable with CRM, support, and project-management tools
Customer-focused, with strong ownership and follow-through from kickoff to adoption
Bachelor's or Associate degree, or equivalent training, preferred
One or more years of implementation, onboarding, integration, customer support, or customer success experience preferred
Experience with software or third-party platforms ideally
Experience in home care, healthcare, or SaaS is a plus
Manual dexterity for desktop computers and peripherals
Ability to use phone, Zoom, and email to perform job functions
Ability to manage multiple customer implementations and collaborate across time zones

Benefits

Comp & perks

Competitive salary and comprehensive benefits package
Medical, Dental and Vision insurance premiums covered in full for the employee
401K with competitive company matching
Personal time off, sick leave, and holidays
Company-provided laptop and other needed computer equipment
Remote work arrangement