Customer Success Manager

Axon

. Build long-term, strategic partnerships with larger customers .

Posted 11/3/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building strategic partnerships with enterprise-level customers, managing customer onboarding, and facilitating effective communication across teams. Proficient in project management, customer engagement tracking, and delivering training to enhance product adoption.

Highest-signal resume keywords

Project ManagementCustomer Engagement TrackingEnterprise-Level Customer ExperienceBilingual Portuguese/EnglishProcess Improvement Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingData Analysis ToolsProduct Adoption TrackingSuccess Plan DevelopmentOperational Goal Achievement

Soft Skills

Exceptional Communication SkillsOrganizational SkillsSelf-MotivatedTeam-OrientedAbility to Deal with Change

Certifications & Qualifications

Bachelor's Degree or Equivalent Work Experience

Industry Keywords

Customer-Facing RoleStrategic PartnershipsExecutive Business ReviewsVoice-of-Customer FeedbackHigh-Stress Situations

About the role

Key responsibilities & impact

Build long-term, strategic partnerships with larger customers
Understand customers’ workflows, organizational structures, and requirements
Serve as the main customer point of contact and provide best practices
Help customers achieve operational goals using Axon products
Provide customer insights to influence internal product roadmaps and projects
Act as project manager, product expert, and consultant
Build trusted partnerships with command staff, procurement, and training leads
Facilitate executive business reviews and annual ROI conversations
Manage customer onboarding, timelines, delivery scope, key contacts, and success criteria
Liaise between Sales, Professional Services, Support, and customers
Identify friction, dissatisfaction, and resource gaps
Develop product understanding and ensure implementation in customer environments
Create success plans and document progress toward goals and results
Track product adoption and usage insights
Support rollout planning for new cohorts or use cases
Conduct training webinars and calls with marketing and training teams
Share industry best practices to solve customer needs
Coordinate high-impact issue escalations across Support, Professional Services, Legal, and Product
Prepare accounts for renewals and identify upsell/cross-sell opportunities
Collect and funnel voice-of-customer feedback to Product teams
Engage customers through regular calls, business reviews, and daily needs

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Portuguese/English bi-lingual
5+ years’ working in a customer-facing role
3+ years working with Enterprise-level customers
Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
Proven track record of leading process improvements within large organizations
Previous experience tracking product adoption and customer engagement through data-analysis tools
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations
Some roles may require legal eligibility to work in a firearms environment

Benefits

Comp & perks

Travel: 25-35%
Axon employees are empowered to report safety concerns and activities potentially impacting the environment
Equal opportunity employer committed to diversity, equity, and inclusion
Disability or special-needs accommodations during the application or recruiting process