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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building strategic partnerships with enterprise-level customers, managing customer onboarding, and driving product adoption through effective project management and communication skills. Proficient in facilitating executive business reviews and leveraging customer insights to influence product development.
Highest-signal resume keywords
Project Management SkillsCustomer Engagement TrackingEnterprise-Level Customer ExperienceData-Analysis Tools ProficiencyOrganizational and Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingProduct Adoption TrackingProcess ImprovementData AnalysisProject Management
Soft Skills
Self-MotivatedTeam-OrientedExceptional Organizational SkillsPresentation SkillsVerbal and Written Communication Skills
Certifications & Qualifications
Bachelor's Degree or Equivalent Work Experience
Industry Keywords
Customer-Facing RoleEnterprise-Level CustomersStrategic PartnershipsBusiness ReviewsROI Conversations
About the role
Key responsibilities & impact- Build long-term, strategic partnerships with larger customers
- Understand customers’ workflows, organizational structures, and requirements
- Serve as the main customer point of contact and provide best practices
- Help customers achieve operational goals through Axon products
- Provide customer insights to influence internal product roadmaps and projects
- Act as project manager, product expert, and consultant
- Build trusted partnerships with command staff, procurement, and training leads
- Facilitate executive business reviews, QBRs, and annual ROI conversations
- Manage customer onboarding, timelines, delivery scope, key contacts, and success criteria
- Liaise between Sales, Professional Services, Support, and customers
- Identify risks, friction, dissatisfaction, and resource gaps
- Develop success plans, document progress, and track product adoption
- Drive usage insights and support rollout planning
- Conduct training webinars and calls with marketing and training teams
- Coordinate high-impact issue escalations across Support, Professional Services, Legal, and Product
- Prepare accounts for renewals and flag upsell/cross-sell opportunities to Sales
- Collect and route customer feedback to Product teams
- Engage customers through regular calls, business reviews, and daily needs
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- 5+ years working in a customer-facing role
- 3+ years working with Enterprise-level customers
- Strong project management skills and a proven system for tracking multiple customer requests, issues, and strategic plans
- Proven track record of leading process improvements within large organizations
- Experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and verbal and written communication skills
- Ability to deal with change and excel in high-stress situations
- Legal eligibility to work in a firearms environment may be required for some roles
Benefits
Comp & perks- Base pay, bonus, and stock awards as total compensation
- Benefits supporting employees physically, financially, and emotionally
- Accommodation assistance during the application or recruiting process
- Equal opportunity and inclusive workplace