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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying hardware and software solutions in complex operational environments, with a strong focus on drone systems and public safety integration. Capable of managing stakeholder relationships and delivering effective training to diverse teams.
Highest-signal resume keywords
Drone Systems UnderstandingRemote Pilot CertificationIP Networking ProficiencyProject Management SkillsCustomer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deployment PlanningOperational DesignTechnical Workflow PresentationSite AssessmentSOP DocumentationPost-Deployment MonitoringHardware Logistics ManagementRF Coverage AnalysisLinux CLISystem Administration
Soft Skills
Stakeholder ManagementAdaptabilityCollaborationTraining DeliveryCommunication
Tools & Technologies
DedroneAxon Real-Time Awareness SuiteFususDrone as First ResponderSNMPDHCPPoE
Certifications & Qualifications
Remote Pilot Certification
Industry Keywords
Public SafetyLaw EnforcementSecurity OperationsUAS ProgramsCustomer Outcomes
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Serve as the primary technical lead for Dedrone deployments from post-sale through full operational readiness
- Manage pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
- Act as a subject matter expert across Axon’s Real-Time Awareness suite, including Fusus and Drone as First Responder
- Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams
- Guide customers in creating operational policies and workflows integrating Dedrone with agency technology stacks
- Coordinate third-party training and integration vendors
- Conduct site assessments for hardware placement, RF coverage, and operational design
- Maintain deployment documentation, SOP templates, training plans, and internal handoffs
- Provide post-deployment monitoring and escalation
- Collaborate with Sales, Product, and Engineering on customer outcomes and continuous improvement
- Relay customer feature requests, bug reports, and process gaps to Product and Engineering
- Attend strategic customer meetings with Sales
- Lead or assist Proofs of Concept, including setup, training, validation, and customer debriefs
- Support RFP/RFI responses with technical and services details
- Draft or validate Statements of Work based on deployment complexity and customer readiness
Requirements
What you’ll need- Minimum of 3 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
- Direct experience deploying hardware/software solutions in complex operational environments
- Understanding of drone systems, airspace management, RF sensing, or UAS programs
- Relevant remote pilot certification or equivalent required, or ability to obtain within 3 months
- Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
- Ability to present technical workflows clearly to executives, end users, and technical teams
- Experience working with public safety agencies, particularly law enforcement or security operations
- Project and stakeholder management skills
- Willingness to travel heavily and adapt to dynamic customer needs in the field
- Must be able to lift at least 50 pounds and climb ladders, stairs, and work in an elevated environment
Benefits
Comp & perks- Base pay, bonus, and stock awards as total compensation
- Benefits options supporting employees physically, financially, and emotionally
- Equal opportunity employer committed to diversity, equity, and inclusion
- Disability or special-needs accommodation during the application or recruiting process
