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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams through the implementation of Axon Enterprise products, ensuring alignment with customer operational needs while providing exceptional customer experiences. Proficient in project management, resource allocation, and technical oversight for complex deployments.
Highest-signal resume keywords
Team LeadershipProject ManagementDigital Video ExperienceSoftware/Hardware TestingChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationConfigurationTroubleshootingResource TrackingProject Scope DocumentationTechnical PresentationsSolution DemonstrationsPerformance ReviewsCustomer OnboardingProcess Improvement
Soft Skills
MentoringCoachingProblem-SolvingCollaborationCustomer Experience Focus
Tools & Technologies
Axon EvidenceIn-Car Video SystemsBody-Worn CamerasMobile ApplicationsActivation Devices
Industry Keywords
SaaSDigital VideoMobile CommunicationsLaw EnforcementTechnical Engineering
About the role
Key responsibilities & impact- Lead a team responsible for implementing Axon Enterprise products, including Axon Evidence, software solutions, and hardware sensors
- Guide customers through onboarding, configuration, training, deployment, and early adoption
- Ensure solutions are implemented smoothly and aligned with customer operational needs
- Create exceptional customer experiences throughout the implementation journey
- Guide, mentor, and develop the Service Delivery Team
- Conduct performance reviews, provide coaching, and identify training opportunities
- Manage team resources, workloads, priorities, and skills allocation
- Lead complex enterprise-grade product deployments
- Provide strategic oversight for change management, technical presentations, solution demonstrations, and technical workshops
- Collaborate with business and IT leaders to define project vision, scope, timelines, milestones, and deliverables
- Maintain documentation supporting project scope and customer acceptance for revenue recognition
- Install, configure, and test solutions including interview rooms, in-car video systems, activation devices, and body-worn cameras
- Document customer feature requests and issues and provide feedback to sales and product management
- Align with the PSO Commonwealth Director and Sr. International Director on strategic initiatives
- Identify process improvements, resource enhancements, and service offerings
Requirements
What you’ll need- Proven experience managing teams and developing talent
- Proven operating experience in Digital Video, Mobile Communications, or SaaS
- Experience in project management and resource tracking
- Strong understanding of software/hardware testing and implementation in complex customer environments
- Comfort with basic networking concepts and mobile applications
- Ability to troubleshoot effectively
- Understanding of Axon’s solutions and products, including strengths, weaknesses, opportunities, and threats
- Law enforcement experience is considered an asset but is not mandatory
- Ability to implement, drive, and track multiple simultaneous projects
- Strong problem-solving skills
- Availability to travel approximately 40% within Australia, with occasional international travel
- Bachelor’s degree in Management, Business, Information Technology, Information Systems, or applicable Technical Engineering, or equivalent experience
Benefits
Comp & perks- Approximately 40% travel within Australia, with occasional international travel
- Equal opportunity employer committed to diversity, equity, inclusion, employee well-being, and safety
- Disability or special-needs accommodation during the application or recruiting process
- Environmental, health, and safety support and policies