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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams to implement Axon Enterprise products, ensuring alignment with customer needs and delivering exceptional experiences. Proficient in project management, resource allocation, and fostering talent development within the Service Delivery Team.
Highest-signal resume keywords
Team LeadershipProject ManagementAxon Solutions ImplementationDigital Video ExperienceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software TestingHardware TestingResource TrackingConfiguration ManagementTroubleshootingMobile Applications KnowledgeChange ManagementTechnical PresentationsSolution DemonstrationsImplementation Strategy
Soft Skills
CoachingMentoringCustomer CommunicationCollaborationPerformance Review
Tools & Technologies
Axon EvidenceIn-Car Video SystemsBody-Worn CamerasActivation DevicesInterview Rooms
Certifications & Qualifications
Bachelor’s Degree in ManagementBachelor’s Degree in BusinessBachelor’s Degree in Information TechnologyBachelor’s Degree in Information SystemsBachelor’s Degree in Technical Engineering
Industry Keywords
SaaSMobile CommunicationsDigital VideoLaw Enforcement ExperienceCustomer Onboarding
About the role
Key responsibilities & impact- Lead a team delivering successful implementations of Axon Enterprise products, including Axon Evidence, software solutions, and hardware sensors
- Guide customers through onboarding, configuration, training, deployment, and early adoption
- Ensure solutions are implemented smoothly and aligned with customer operational needs
- Create exceptional customer experiences throughout the implementation journey
- Guide, mentor, and develop the Service Delivery Team
- Conduct performance reviews, provide coaching, and identify training opportunities
- Manage team resources, workloads, priorities, and skill allocation
- Lead complex enterprise-grade product deployments
- Provide strategic oversight across change management, technical presentations, solution demonstrations, and technical workshops
- Collaborate with business and IT leaders to define project vision, scope, timelines, milestones, and deliverables
- Maintain clear customer communication and partnerships throughout implementations
- Ensure the team installs, configures, and tests Axon solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras
- Document customer feature requests and issues and provide feedback to sales and product management
- Collaborate on strategic initiatives and identify process, resource, and service improvements
Requirements
What you’ll need- Proven experience managing teams and developing talent
- Proven operating experience in Digital Video, Mobile Communications, or SaaS
- Experience in project management and resource tracking
- Understanding of software/hardware testing and implementation in complex customer environments
- Basic networking concepts and mobile applications knowledge
- Ability to troubleshoot effectively
- Understanding of Axon’s solutions and products
- Ability to implement, drive, and track multiple simultaneous projects
- Strong problem-solving skills
- Availability to travel approximately 40% within Australia, with occasional international travel
- Bachelor’s degree in Management, Business, Information Technology, Information Systems, or applicable Technical Engineering, or equivalent experience
- Law enforcement experience considered an asset, but not mandatory
Benefits
Comp & perks- Approximately 40% travel within Australia, with occasional international travel
- Equal opportunity employer committed to diversity, equity, and inclusion
- Employee well-being and safety commitment
- Environmental, health, and safety support and policies