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Axon

Mission Engineer

Axon

. Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic account .

Posted 10/23/2026full-timeOrlando • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outcomes management, AI-enabled tools deployment, and compliance with CJIS standards. Proven ability to lead strategic planning and operational transformation in mission-critical environments.

Highest-signal resume keywords
Customer-Facing Technical RolesAI-Enabled Tools DeploymentCJIS ComplianceOperational TransformationIntegration Logic Configuration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Automation DevelopmentWorkflow DesignData Pipeline ConstructionIntegration ConfigurationAI Agent DevelopmentProduction-Ready Solution DeliveryTechnical Program ManagementEvidence Integrity ApplicationTroubleshootingSuccess Metrics Definition
Soft Skills
Strong CommunicationOwnership in Ambiguous EnvironmentsStakeholder EngagementAdaptabilityProblem-Solving
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecordsCloud TechnologiesIntegrated SystemsDigital WorkflowsAI-Powered WorkflowsMission-Critical Systems
Certifications & Qualifications
CJIS Compliance Certification
Industry Keywords
Public SafetyLaw EnforcementCorrectionsOperational EnvironmentsMission-Critical Operations

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic account
  • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
  • Design, build, test, and ship AI agents, workflows, automations, integrations, data pipelines, and other tools on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Iterate in the field until adoption sticks and document reusable patterns
  • Apply CJIS, evidence integrity, and privacy guardrails
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
  • Assess onsite workflows, identify friction, and define build priorities
  • Lead QBRs, mission reviews, and strategic planning with agency leadership and operational stakeholders
  • Define success metrics and capture baselines before major deployments
  • Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions
  • Identify expansion opportunities and partner with Sales on account strategy
  • Maintain onsite presence approximately 3–4 days per week
  • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
  • Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Experience configuring products, writing integration logic, and delivering production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Ability to take full ownership in ambiguous, fast-changing environments and navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Former law enforcement or military experience preferred, not required
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks
  • Competitive salary
  • 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Snacks in Axon offices