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Axon

Mission Engineer

Axon

. Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account .

Posted 10/23/2026full-timeTampa • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outcomes management, AI-enabled solutions development, and operational transformation within mission-critical environments. Proficient in configuring and integrating complex systems while ensuring compliance with CJIS and security standards.

Highest-signal resume keywords
Customer-Facing Technical RolesAI-Enabled Solutions DevelopmentCJIS ComplianceOperational TransformationIntegration Logic Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI Agents DevelopmentWorkflow AutomationIntegration DevelopmentData Pipeline ConstructionProduction-Ready Solutions DeliveryTechnical Program ManagementOperational Framework DesignSuccess Metrics DefinitionTroubleshootingDeployment Baselines Capture
Soft Skills
Strong CommunicationOwnership MentalityAdaptabilityStakeholder EngagementProblem-Solving
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecordsCloud TechnologiesIntegrated SystemsDigital WorkflowsAI-Enabled PlatformsMission-Critical Systems
Industry Keywords
Public SafetyLaw EnforcementCorrectionsOperational EnvironmentsEvidence IntegrityMission-Critical OperationsForward-Deployed EngineeringSolutions Architecture

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
  • Discover agency problems onsite and translate them into compliant, mission-focused solutions
  • Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Iterate onsite until adoption sticks and document reusable patterns across accounts
  • Apply CJIS, evidence-integrity, and privacy guardrails in every build
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
  • Assess onsite workflows, identify friction, and define build priorities
  • Lead QBRs, mission reviews, and strategic planning with agency leadership
  • Define success metrics and capture deployment baselines
  • Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions
  • Turn one-off builds into reusable playbooks and operational frameworks
  • Identify expansion opportunities and partner with Sales on account strategy
  • Maintain onsite presence approximately 3–4 days per week
  • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
  • Proven builder who has shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Experience configuring products, writing integration logic, and delivering production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Full ownership mentality in ambiguous, fast-changing environments
  • Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Former law enforcement or military experience preferred, not required
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks
  • Competitive salary
  • 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Snacks in our offices