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Axon

Mission Engineer

Axon

. Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account .

Posted 10/23/2026full-timePort St. Lucie • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outcomes management, AI-enabled solutions deployment, and operational transformation within mission-critical environments. Proficient in configuring integrated systems and ensuring compliance with CJIS and security standards.

Highest-signal resume keywords
Customer-Facing Technical RolesAI-Enabled Solutions DeploymentCJIS ComplianceOperational TransformationIntegration Logic Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automation DevelopmentWorkflow DesignData Pipeline CreationIntegration ConfigurationAI Agent DevelopmentProduction-Ready Solutions DeliveryTechnical Program ManagementOperational Metrics AssessmentTroubleshootingMission Outcome Measurement
Soft Skills
Strong CommunicationRelationship BuildingStakeholder EngagementProblem-SolvingAdaptability
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecordsEvidence Management SystemsCloud TechnologiesIntegrated Systems
Industry Keywords
Public SafetyLaw EnforcementCorrectionsMission-Critical EnvironmentsOperational Transformation

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
  • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
  • Design, build, test, deploy, and iterate AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Apply CJIS, evidence integrity, and privacy guardrails
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
  • Assess workflows, identify friction, define solutions, and establish success metrics and baselines
  • Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
  • Share customer insights and reusable playbooks with Product and Engineering
  • Identify expansion opportunities and partner with Sales on account strategy
  • Maintain onsite presence approximately 3–4 days per week
  • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
  • Proven ability to ship working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Experience configuring products, writing integration logic, and delivering production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Office snacks