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Axon

Mission Engineer

Axon

. Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account .

Posted 10/23/2026full-timeMiami • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer outcomes management, AI-enabled solutions development, and operational transformation within mission-critical environments. Proficient in configuring and integrating complex systems while ensuring compliance with security standards.

Highest-signal resume keywords
Customer-Facing Technical RolesAI-Enabled Tools DevelopmentCJIS ComplianceOperational TransformationIntegrated Public Safety Ecosystems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automation DevelopmentWorkflow DesignIntegration Logic WritingData Pipeline CreationAI Agent DeploymentTechnical Problem SolvingProduction-Ready Solutions DeliveryMission Outcome MeasurementField Intelligence SharingSuccess Metrics Definition
Soft Skills
Strong CommunicationOwnership MentalityAdaptability in Fast-Changing EnvironmentsStakeholder EngagementCollaboration Across Teams
Tools & Technologies
Axon's PlatformDEMSFususAI EraRecords Management SystemsCloud TechnologiesIntegrated Systems
Certifications & Qualifications
CJIS Compliance Certification
Industry Keywords
Public SafetyLaw EnforcementCorrectionsOperational EnvironmentsDigital Workflows

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
  • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
  • Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
  • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
  • Iterate in the field, drive adoption, and document reusable implementation patterns
  • Apply CJIS, evidence integrity, and privacy guardrails
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
  • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
  • Measure usage, workflow impact, adoption, and mission outcomes; iterate as needed
  • Assess onsite workflows, identify friction, and define solutions
  • Lead QBRs, mission reviews, and strategic planning with agency leadership and operational stakeholders
  • Define success metrics and capture deployment baselines
  • Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions
  • Turn one-off builds into reusable playbooks and operational frameworks
  • Identify expansion opportunities and partner with Sales on account strategy
  • Maintain onsite presence approximately 3–4 days per week
  • Support Sales-to-Post-Sales onboarding and handoff

Requirements

What you’ll need
  • Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
  • Proven builder with experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
  • Experience configuring products, writing integration logic, and delivering production-ready solutions
  • Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
  • Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
  • Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
  • Ability to obtain and maintain CJIS compliance and adhere to security standards
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Benefits

Comp & perks
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Snacks in offices