Mission Operator

Axon

. Serve as the primary technical advisor for assigned public safety agencies .

Posted 10/16/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and customer success, with a strong focus on troubleshooting complex software and cloud technologies. Proven ability to build relationships with stakeholders and drive technology adoption and operational optimization.

Highest-signal resume keywords

Technical Account ManagementCustomer Success StrategiesTroubleshooting Complex IssuesCloud TechnologiesExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAnalytical ThinkingRoot-Cause AnalysisNetworkingCloud InfrastructureEnterprise IntegrationsSaaS PlatformsData AnalysisPower BISQL

Soft Skills

Relationship BuildingConsulting SkillsMentoring

Tools & Technologies

DashboardsReporting Tools

Certifications & Qualifications

CJIS Compliance

Industry Keywords

Public SafetyTechnology AdoptionOperational OptimizationDigital TransformationCustomer Engagement

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Serve as the primary technical advisor for assigned public safety agencies
Build trusted relationships with technical, operational, and executive stakeholders
Conduct regular business and technology reviews focused on operational success
Develop long-term customer success and technology adoption strategies
Represent customer priorities across Axon
Independently troubleshoot complex software, hardware, networking, cloud, and integration issues
Lead technical escalations involving Product, Engineering, Support, and Professional Services
Guide implementation planning, architecture discussions, and technology modernization
Serve as the technical authority during deployments and operational challenges
Lead deployments across multiple Axon products
Drive customer adoption and operational optimization
Identify workflow improvements that improve customer efficiency
Support AI adoption and digital transformation initiatives
Analyze customer health, adoption metrics, and operational performance
Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities
Provide data-driven recommendations that improve customer outcomes
Deliver advanced technical training
Develop customer best practices and operational documentation
Increase customer confidence in managing Axon technology
May be assigned to mentor others
Lead onsite deployments, executive engagements, and critical customer situations
Coordinate internal and customer stakeholders to ensure successful outcomes

Requirements

What you’ll need

Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles
Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments
Strong troubleshooting, analytical thinking, and root-cause analysis skills
Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments
Proven ability to independently manage complex customer relationships
Strong executive communication and consulting skills
Ability to travel as required
Ability to obtain and maintain CJIS compliance and satisfy customer background requirements

Benefits

Comp & perks

Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
Snacks in offices