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Axon

Senior Technical Support Representative

Axon

. Become an expert on the Axon Fusus solution, including available apps, APIs, and development roadmap .

Posted 10/31/2026full-timeRemote • CanadaSenior💰 CA$24 - CA$39 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in the Axon Fusus solution, including applications, APIs, and development roadmaps, while effectively managing customer support and troubleshooting issues related to enterprise network equipment and security camera systems.

Highest-signal resume keywords
Axon Fusus Solution ExpertiseEnterprise Network Equipment ConfigurationVideo Management Systems (VMS)Customer Support ResolutionNetwork+, Security+, Linux+ Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Information Systems ExperienceNetworking KnowledgeSecurity Camera SystemsDVR SolutionsNVR SolutionsLinux Networking ToolsGeospatial SetupData Flow ManagementTroubleshooting SkillsDocumentation Skills
Soft Skills
Communication SkillsProblem-Solving SkillsCustomer Service Orientation
Tools & Technologies
Axon Fusus CRM Support ToolIP CamerasRoutersFirewallsTunnels
Certifications & Qualifications
Network+Security+Linux+
Industry Keywords
Criminal Justice Information Services (CJIS)RCMP ClearanceGeospatial SetupVideo Management Systems (VMS)

Tech Stack

Tools & technologies
FirewallsLinux

About the role

Key responsibilities & impact
  • Become an expert on the Axon Fusus solution, including available apps, APIs, and development roadmap
  • Work with industry-standard Video Management Systems (VMS), IP cameras, and Linux networking tools
  • Assist the Implementation team with geospatial setup of customer locations
  • Respond to and resolve inbound customer support requests via email and telephone
  • Troubleshoot customer support issues and follow Axon Fusus escalation policy
  • Document completed work in the Axon Fusus CRM support tool
  • Participate in Axon Fusus-sponsored training and certifications

Requirements

What you’ll need
  • 1 years experience working in information systems and networking
  • Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
  • Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
  • Completion of or working toward a college degree in a technical discipline
  • Certifications such as Network+, Security+, Linux+
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
  • RCMP Clearance

Benefits

Comp & perks
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Employee Resource Groups (ERGs)
  • Snacks in offices