Technical Account Manager

Axon

. Serve as a trusted advisor and primary technical liaison for Axon’s key customer(s) .

Posted 11/2/2026full-timeOrillia • CanadaMid-LevelSenior💰 CA$74,250 - CA$118,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and deployment, with a strong focus on customer relationship management and technical project oversight. Proficient in troubleshooting, change management, and effective communication across diverse client technical levels.

Highest-signal resume keywords

IT Support ExperienceCustomer Relationship ManagementChange Management ProcessesNetworking ConceptsRelational Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingChange ManagementRouting and Switching MethodologiesMicrosoft SQL ServerMicrosoft Active DirectoryMicrosoft Azure/Entra IDAPIsTCP/IPRelational Database SolutionsDigital Video

Soft Skills

Analytical Problem-SolvingDetail OrientationOrganizational SkillsTime ManagementCommunication Skills

Tools & Technologies

SalesforceAWS RDSPostgreSQLOracleMySQLDb2

Industry Keywords

Law EnforcementGovernment AgenciesTelecommunicationsInternet TechnologiesEmbedded Systems

Tech Stack

Tools & technologies

AWSAzureDNSFirewallsMS SQL ServerMySQLOraclePostgresSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Serve as a trusted advisor and primary technical liaison for Axon’s key customer(s)
Help customers deploy, adopt, and maximize value from Axon products
Understand customer operational goals and identify risks and obstacles
Monitor support tickets and provide tier 2 technical troubleshooting
Drive issues through resolution and escalate when necessary
Provide customer training on Axon products
Monitor and report on KPIs and service level requirements
Manage customer expectations and communicate risks and progress throughout the customer lifecycle
Communicate customer feedback across Axon teams and support product improvements through Voice of the Customer sessions
Identify, document, and communicate bugs and trends to engineering teams
Interpret and communicate product release notes relevant to customers
Maintain internal deployment records, including Salesforce and invoicing
Collaborate with the implementation team on software and hardware deployments
Develop stakeholder relationships across Axon to solve problems and deploy products successfully
Create or improve technical documentation
Maintain customer confidence through clear communication, ownership, and follow-through
Work 3–4 days per week onsite at the customer location in Orillia, Ontario and surrounding areas
Travel approximately 30%, predominantly within Ontario
Report to the Senior Manager, Mission Services

Requirements

What you’ll need

5+ years of experience working in an IT support or deployment position
Strong IT background
Proven track record managing customer relationships and technical projects
Experience working with law enforcement and/or government agencies
Ability to work independently with little management oversight
Understanding of Change Management processes, including planning, documenting, executing, and rolling back changes
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Understanding of IT and networking concepts, including Microsoft Server and Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure/Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, and firewalls
Knowledge and demonstrated operating experience in one or more of Digital Video, Mobile communications, IP security, Embedded Systems, IAM, or SaaS
Knowledge and practical application implementing and managing relational database solutions such as AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, or Db2
Ability to communicate at an appropriate technical level for clients with varying IT knowledge and skillsets
Analytical, strategic, and creative problem-solving skills
Detail orientation and excellent organizational and time-management skills
Ability to deal with change and excel in high-stress situations
Some roles may require legal eligibility to work in a firearms environment

Benefits

Comp & perks

Base pay, bonus, and stock awards as part of total compensation
Benefits supporting employees physically, financially, and emotionally
Employee assistance or accommodation during the application or recruiting process, where needed
Equal opportunity, diversity, equity, and inclusion commitment
Environmental, health, and safety support and procedures