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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical deployment and customer advocacy for advanced sensor systems, including RF sensors and EO/IR cameras. Proficient in network administration and API integrations, with a strong focus on customer relationship management and operational excellence.
Highest-signal resume keywords
Technical Deployment ExperienceNetwork AdministrationAPI IntegrationsCustomer Relationship ManagementFluent in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LinuxUbuntuTCP/IPVLANsDHCPDNSSSHFirewallsVPNsBasic SQL
Soft Skills
Strong Documentation DisciplineAbility to Work AutonomouslyTailoring Technical Discussions
Tools & Technologies
DedroneTracker.AIRF SensorsRadar SystemsEO/IR CamerasActive DirectorySaaS Applications
Industry Keywords
Counter UASDrone Pilot ExperienceLaw EnforcementDefenseGovernment Entities
Tech Stack
Tools & technologiesCloudDNSFirewallsLinuxSQLTCP/IP
About the role
Key responsibilities & impact- Serve as the primary in-country technical point of contact and technical liaison for the customer program office and site-level operational owners
- Provide technical expertise, day-to-day operational ownership, and customer advocacy for DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems
- Perform DJI drone test flights to verify RF sensor, radar, jammer, and acoustic sensor performance
- Configure drones for automated circle flights and analyze server data to validate sensors and IP cameras
- Build expertise in DedroneTracker.AI C2, RF sensor portfolios, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorized mitigation systems
- Participate in customer operational and technical meetings
- Coordinate cross-functional collaboration across PSO, Sales Engineering, Product, Support, R&D, and customer teams
- Provide field support across hardware reception, sensor commissioning, mast/tripod setup, network validation, C2 configuration, and acceptance testing
- Monitor support tickets and provide tier-2 troubleshooting across sensors, networks, servers, and UI; escalate to L3/R&D as needed
- Ensure service-level requirements and contractual obligations are met through success plans, roadmaps, and KPI reviews
- Identify and escalate risks
- Facilitate customer operator training and knowledge transfer, including APIs, webhooks, C2 connectors, and ATAK/TAK integrations where in scope
- Assist with customer security and vendor refresh assessments
- Maintain deployment records, shipment tracking, and RMAs across overseas territories
- Coordinate with the in-country installer on site readiness, physical installation, and L1 maintenance handoff
- Conduct proactive technical health reviews, release readiness, and performance guidance
Requirements
What you’ll need- EU citizenship for security clearance purposes
- Fluent in English
- 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role
- Proven track record of managing customer relationships and technical projects successfully
- Ability to work autonomously with minimal oversight
- Working knowledge of Linux and Ubuntu, including SSH
- Network administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, and LTE backhaul
- Basic SQL and certificate management
- Experience with on-prem, offline / air-gapped, and cloud deployment models
- Active Directory / Entra ID and identity integration patterns
- API integrations and SaaS application administration
- Ability to tailor technical discussions to operators, field users, technical authorities, and executive sponsors
- Strong documentation discipline, including architecture diagrams, runbooks, S2S handover packs, and operator training materials
- Comfortable maintaining a home lab and learning sensor, RF, radar, and EO/IR technologies in depth
- Counter UAS or drone pilot experience (nice to have)
- Experience with law enforcement, defense, or government entities (strongly preferred)
Benefits
Comp & perks- Remote work arrangement with on-site visits to Geel, Belgium
- Home lab support/requirement implied for technical work
- Professional development through exposure to Dedrone technologies, sensor/RF/radar/EO/IR systems, and new capabilities
- Customer and operator training/knowledge-transfer opportunities
- Participation in product roadmap and improvement initiatives