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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while managing loan processing workflows and customer service interactions. Capable of multitasking and meeting deadlines in a fast-paced environment, with a focus on compliance and accuracy.
Highest-signal resume keywords
Mortgage Lending KnowledgeProcessing Workflow UnderstandingFNMA DU KnowledgeFreddie Mac LP KnowledgeStrong Math Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan SubmissionsDocumentation ImagingService Order InitiationClear-To-Close AssistancePrior-To-Docs AssistancePrior-To-Funding AssistancePost-Closing Conditions Management
Soft Skills
Excellent Customer ServiceKeen Attention To DetailAbility To Work In A TeamSuperb Verbal CommunicationSuperb Written Communication
Certifications & Qualifications
Credit CheckCriminal Background CheckPre-Employment Drug Screening
Industry Keywords
E-VerifyFast-Paced EnvironmentMultitaskingComplianceLoan Processing
About the role
Key responsibilities & impact- Generate accurate, compliant, and timely initial and change-of-circumstance disclosures to borrowers
- Initiate service orders such as appraisals, prelims, and verification of employment
- Collect and image supporting documentation when needed
- Assist the Processing Team with clear-to-close, prior-to-docs, prior-to-funding, and post-closing conditions when required
- Perform other assigned duties, including cross-training within other departments
- Provide excellent customer service throughout the loan process
Requirements
What you’ll need- No mortgage experience required
- Current mortgage lending experience and/or knowledge a plus
- Understanding of processing workflow and loan submissions to underwriting a plus
- Knowledge of FNMA DU and Freddie Mac LP and conditions a plus
- Excellent organizational skills
- Keen attention to detail and ability to identify problems
- Ability to work in a team environment
- Strong math skills and computer literacy
- Ability to work under pressure, multitask, and meet deadlines in a fast-paced environment
- Superb verbal and written communication skills
- Willingness to perform multiple functions throughout the day as needed
- Must successfully pass a credit check, criminal background check, and pre-employment drug screening, including marijuana screening
- Must meet employment eligibility requirements verified through E-Verify
Benefits
Comp & perks- Eligible for an Annual Discretionary Cash Bonus Target: 10%
- Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave
- 3 weeks’ Vacation
- Holidays (about 11 a year)
- HSA or FSA account
- Other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program
- 529 Savings Plan
- Employee Mortgage Loan Program
- Free access to an Axos Bank Account with Self-Directed Trading
