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Senior Support Microsoft 365 Engineer
Axpo Group. Own expert-level administration and troubleshooting across the Microsoft 365 stack .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level administration and troubleshooting of the Microsoft 365 stack, with a strong focus on problem management and automation. Capable of leading complex incident resolutions and coaching team members while ensuring productivity and security in collaboration environments.
Highest-signal resume keywords
Microsoft 365 AdministrationPowerShell ProficiencyIncident Resolution LeadershipExchange Online ExpertiseProblem Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365Exchange OnlineTeamsSharePoint OnlineOneDriveEntra IDIntunePurviewPowerShellAutomation Tools
Soft Skills
CoachingCommunicationStakeholder Engagement
Tools & Technologies
Microsoft GraphPower Automate
Industry Keywords
IT SupportApplication SupportInfrastructure SupportTroubleshootingRoot-Cause Investigation
About the role
Key responsibilities & impact- Own expert-level administration and troubleshooting across the Microsoft 365 stack
- Act as senior escalation point for complex, high-impact incidents
- Drive incidents to resolution with technical teams, vendors and Microsoft support
- Lead root-cause investigations using message traces, audit logs, diagnostics and PowerShell
- Drive problem management by analyzing ticket trends and recurring issues
- Define corrective actions and track them until measurable improvement is achieved
- Design and maintain automations, self-service tools and diagnostic scripts
- Reduce avoidable manual support effort
- Coach first-level colleagues
- Create knowledge-base articles, runbooks and troubleshooting guides
- Support colleagues' productivity and security across the Microsoft 365 collaboration environment
Requirements
What you’ll need- University degree in business informatics, computer science or equivalent professional experience
- 5+ years in IT support, application support or infrastructure support
- Solid hands-on experience with Microsoft 365 in an enterprise environment
- Strong practical knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and related identity/security concepts
- Experience leading structured troubleshooting and problem-management processes
- Confident with PowerShell
- Ideally complemented by Microsoft Graph, Power Automate or similar automation tools
- Fluent in English
- Comfortable communicating with stakeholders at all levels
Benefits
Comp & perks- Flexible working hours
- Hybrid work arrangement, with part-time remote work and office work in Madrid, Torre Europa
- Meal allowances, with the option to use them for public transportation or childcare
- Home internet connection cost coverage
- Industry-specific training courses and a learning channel
- 90% gym coverage at Forus Selection
- Comprehensive health insurance, with the option to extend coverage to spouse and children
- Culture of continuous learning, personal growth, and international community involvement
- Inclusive, non-discriminatory workplace