Digital Customer Service Coordinator

Azzas 2154 | Fashion & Lifestyle Men

. Regularly monitor each customer’s needs to anticipate potential needs and issues and act proactively, contributing to a memorable experience .

Posted 10/23/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Implementation, Success, and Experience, with a focus on proactive customer engagement and retention strategies. Skilled in managing teams, analyzing data for process improvements, and fostering collaboration across departments to enhance customer satisfaction.

Highest-signal resume keywords

Customer Retention StrategiesData-Driven Process ImprovementTeam ManagementCustomer Satisfaction ManagementCross-Department Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience ManagementOKR ManagementKPI MonitoringProject DevelopmentAction Plan Creation

Soft Skills

Proactive Problem SolvingRelationship BuildingEffective CommunicationTraining and DevelopmentConflict Resolution

Industry Keywords

Customer JourneyCustomer ServiceMetrics-Driven AnalysisCustomer InsightsBrand Management

About the role

Key responsibilities & impact

Regularly monitor each customer’s needs to anticipate potential needs and issues and act proactively, contributing to a memorable experience
Build and implement the tactical and strategic plan for Customer Implementation, Success, and Experience
Execute initiatives that reduce customer conflict and contribute to the company’s culture
Manage the department’s OKRs and cascade KPIs and SLAs to the team
Create and monitor action plans for unmet targets
Develop and monitor new projects
Manage the Analyst team, including training, refresher sessions, and quality monitoring
Ensure effective management of the brand’s customer service across all channels
Identify relevant insights and maintain lasting, trust-based relationships with customers
Lead data- and metrics-driven process improvement analysis and implementation initiatives
Serve as a technical reference in Customer Experience
Facilitate collaboration among Operations, Marketing, Logistics, Product, and Sales teams
Reduce churn through customer retention strategies and improvements to the customer journey
Ensure customer satisfaction by proactively and predictively addressing recurring causes of dissatisfaction

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Physical wellness programs, such as Wellhub or TotalPass
Mental health support initiatives
Flexible benefits through a Flash card
Transportation allowance
Partnership with SESC
Benefits club with partner discounts
Birthday day off
Extended maternity leave
Extended paternity leave
Discounts on the group’s brands
Training and professional development programs
Corporate learning paths
Recognition and engagement initiatives
Profit sharing, in accordance with the applicable policy