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B2Spin Limited

Customer Support Agent

B2Spin Limited

. Own customer interactions end-to-end across email, chat, and phone .

Posted 10/15/2026full-timeRemote • Bulgaria, Romania, Georgia, PolandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support by effectively managing interactions across multiple channels, resolving complex issues, and translating customer feedback into actionable insights. Proficient in maintaining accurate records and exceeding performance metrics in a remote team environment.

Highest-signal resume keywords
Customer Support ExperienceEscalation ManagementCRM ProficiencyWritten And Verbal CommunicationMetrics-Driven Performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ProfessionalismEmpathyCuriosity For Product Improvement
Tools & Technologies
CRM PlatformsTicketing Systems
Industry Keywords
Digital EntertainmentGamingOnline EntertainmentSocial CasinoIGamingRegulated Consumer Product

About the role

Key responsibilities & impact
  • Own customer interactions end-to-end across email, chat, and phone
  • Investigate and resolve complaints by identifying root causes and implementing lasting solutions
  • Handle complex or escalated cases and guide junior agents through difficult situations
  • Translate customer feedback and usage trends into actionable product insights
  • Maintain accurate and up-to-date records and interaction logs
  • Meet and exceed team KPIs and SLAs in a remote environment
  • Contribute ideas and share best practices to improve the support operation

Requirements

What you’ll need
  • Proven experience in a customer support or service role, ideally in a digital, gaming, or online entertainment environment
  • Strong written and verbal communication skills with the ability to handle sensitive situations with professionalism and empathy
  • Comfortable working to targets in a metrics-driven, remote team
  • Experience managing escalations or mentoring peers through complex customer issues
  • Confident using CRM or ticketing platforms to log interactions and maintain clean, reliable records
  • Curiosity for product improvement
  • Experience in social casino, iGaming, or a regulated consumer product is a plus