Technical Support Engineer I

Backblaze

. Handle and resolve customer issues through resolution while representing Backblaze and its products .

Posted 11/9/2026full-timeRemote • Mexico, Colombia, Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing technical support, with a strong foundation in Linux, MacOS, and Windows operating systems. Proficient in troubleshooting, integration support, and utilizing tools like JIRA and Salesforce for effective issue resolution.

Highest-signal resume keywords

Customer-Facing Technical SupportLinux, MacOS, Windows Operating SystemsJIRA Ticketing SystemAPI Usage and Python FamiliarityBackblaze Backup Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetworking ConceptsScripting and AutomationSilent Install TroubleshootingIntegration SupportOperating System DetailsError Code AnalysisData CollectionAPI IntegrationTechnical Documentation

Soft Skills

CommunicationProblem-SolvingCollaborationAdaptabilityCustomer Service

Tools & Technologies

JIRASalesforceConfluenceAI AgentsOpenSearchGrafana

Industry Keywords

BackblazeInfrastructure MonitoringNetwork ProtocolsSev-1 to Sev-4 AlertsTicketing Systems

Tech Stack

Tools & technologies

GrafanaLinuxMacOSPythonTCP/IP

About the role

Key responsibilities & impact

Handle and resolve customer issues through resolution while representing Backblaze and its products
Communicate with customers via video and phone for information gathering and troubleshooting
Manage escalations from account administration and other teams
Provide Silent Install Troubleshooting and Silent Installer/Enterprise Deployment Support
Troubleshoot integrations
Act as a technical resource for CSM and sales teams
Investigate reported bugs and provide detailed QA reports, including logs, behavior patterns, operating system details, and application versions
Review support tickets for trends and issues and report findings to leadership and management
Expand Confluence knowledge-base documentation and coordinate updates to public-facing KB articles
Provide integration training through “Get Familiar With” meetings
Track issues in systems such as JIRA
Monitor Backblaze infrastructure outages and alerts from Sev-1 through Sev-4
Apply technical knowledge of Backblaze Backup, B2, S3, and network protocols
Implement escalation processes and collaborate cross-functionally with Operations, SRE, TAMS, Engineering, and NetEng

Requirements

What you’ll need

Experience in customer-facing technical support
Foundational understanding and competency with Linux, MacOS, and Windows operating systems, including Bash, Terminal, CMD, and PowerShell
Competence and familiarity with networking and filesystem concepts
Familiarity with ticketing, JIRA, and Salesforce
Ability to learn new technologies quickly and drive for personal development
Experience with API usage and Python familiarity
Comfortable with AI Agents and Tools
Minimum 2–3 years of experience
Nice to have: scripting and automation experience
Nice to have: Backblaze Backup troubleshooting expertise, including error codes, Bztransmit errors, and installation errors
Nice to have: networking troubleshooting experience, including CORS, TCP/IP, TLS, and HTTPS
Nice to have: general knowledge of internet protocols, computing, data collection, and analysis
Nice to have: familiarity with OpenSearch and Grafana

Benefits

Comp & perks

Equal Opportunity Employer
Diversity, equity, and inclusion commitment
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