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Senior Quality Specialist – Quality Management
Baker Hughes. Provide global Quality Operations leadership across FCSS Aftermarket service centres, repair operations, parts activities, external providers and field support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Operations leadership, focusing on risk-based quality planning, customer complaint management, and structured problem-solving methodologies. Proficient in deploying digital quality workflows and ensuring compliance with regulatory and industry standards.
Highest-signal resume keywords
Quality Operations LeadershipRisk ManagementCustomer Complaint ManagementStructured Problem-SolvingDigital Quality Workflows
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Management SystemsInspection and TestingRepair ProcessesCost of Poor QualityData AnalysisRegulatory ComplianceWarranty ManagementPerformance ReviewsConfiguration ControlDocumentation Release
Soft Skills
Clear CommunicationInfluencing Across FunctionsChange LeadershipCapability BuildingProactive Quality Culture Development
Tools & Technologies
ERP Quality ManagementQuality Bowler ReviewsReal-Time Performance DashboardsVisual Management
Certifications & Qualifications
Professional Quality CertificationLean CertificationKaizen CertificationSix Sigma Certification
Industry Keywords
Aftermarket ServiceSafety-Critical ProductsEngineered ProductsRegulated IndustriesField OperationsSupplier QualityRepair ServicesPressure EquipmentHazardous-Area RequirementsNuclear Compliance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide global Quality Operations leadership across FCSS Aftermarket service centres, repair operations, parts activities, external providers and field support
- Translate FCSS and Industrial Products Quality priorities into Aftermarket objectives, measures, owners, operating rhythms and recovery plans
- Serve as the primary Quality partner to Aftermarket business leadership
- Establish accountability, decision rights, governance and escalation paths across Aftermarket Quality Operations
- Embed Quality throughout the Aftermarket lifecycle from order review and repair planning through inspection, testing, documentation, release and return to the customer
- Ensure risk-based quality planning for complex, high-value, safety-critical, regulated or customer-sensitive repairs and field-service activities
- Oversee inspection, testing, product verification, technical disposition, configuration control and documentation release
- Exercise independent Quality authority, including containment, stop-work, stop-ship, product-release restriction or release escalation when required
- Lead closed-loop customer quality management covering complaints, service cases, returns, warranty events, field failures and Voice of the Customer insights
- Drive containment, investigation, corrective action, customer communication and closure for significant customer and field-quality issues
- Own Aftermarket Cost of Poor Quality performance and lead reduction plans
- Deploy structured problem-solving methods including 3C, RCA, 8D or Kaizen
- Manage supplier, repair-vendor, external-provider, channel-partner and intercompany quality risk
- Ensure quality records, traceability, configuration integrity and customer documentation are accurate and complete
- Deploy QMS requirements, close audit findings and address systemic weaknesses
- Define digital quality requirements, ERP quality processes, workflows, data governance and dashboards
- Use trends and leading indicators to identify emerging quality, warranty, supplier, turnaround and customer risks
- Build Quality capability, leadership depth, succession strength and coverage across the global Aftermarket organisation
- Coach leaders to use quality information to improve customer satisfaction, cost, turnaround, delivery predictability and operational performance
Requirements
What you’ll need- Bachelor’s degree in Quality, Engineering, Operations, Supply Chain or a related field
- Significant experience in Quality, Engineering, Operations, Manufacturing, Services, Supply Chain, Aftermarket or Business Excellence, preferably in a global matrix organisation
- Experience leading Quality across service, repair, refurbishment, parts, field operations or multiple sites
- Understanding of operational quality, repair and field-service quality planning, inspection and testing, repair processes, customer complaint management, warranty, risk management, problem solving and corrective action
- Knowledge of regulated, engineered or safety-critical products and services, including customer, statutory, regulatory, industry-code and product-certification requirements
- Strong Cost of Poor Quality, warranty, supplier quality, repeat repair and quality-loss reduction experience
- Confidence using data, leading and outcome measures, Quality Bowler reviews, visual management and performance reviews
- Judgement to exercise independent Quality authority, initiate containment or stop-work actions and escalate product safety, compliance, contractual or customer risk
- Ability to communicate clearly, influence across functions, lead change, build capability and develop a proactive Quality culture
- Ability to travel globally
- Valid work authorization in the country of employment; the employer cannot sponsor work authorization
- Professional Quality, Engineering, Lean, Kaizen, Six Sigma or structured problem-solving certification is preferred
- Experience in valves, pressure equipment, flow control, safety systems, repair services or comparable engineered-product environments is preferred
- Experience with pressure-equipment, hazardous-area, nuclear, PED, NDE, external operations or customer-specific quality requirements is advantageous
- Experience deploying digital quality workflows, ERP Quality Management capability, Quality Bowler reviews or real-time performance dashboards is advantageous
Benefits
Comp & perks- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education assistance
- Generous parental leave
- Mental health resources
- Dependent care support
- Additional elected or voluntary benefits
- Company-sponsored health & welfare programs
- Thrift Plan (401k)
- Comprehensive and competitive benefits package
- Additional forms of compensation such as bonuses subject to applicable benefit plans or policies