Services Specialist

Baker Hughes

. Provide 24-hour technical assistance via phone and email to customers around the world .

Posted 10/27/2026full-timeRemote • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical assistance and support for power generation equipment, including generators and motors, while effectively training and liaising with customers and internal teams. Strong organizational and interpersonal skills are essential for successful cross-functional collaboration and customer issue resolution.

Highest-signal resume keywords

Bachelor's Degree In EngineeringField Service ExperienceRemote Technical SupportCondition MonitoringRoot Cause Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fault DiagnosisTechnical SupportService EngineeringMaintenanceReliability EngineeringDiagnosticsPost-Sales SupportOn-Call SupportPower Generation Equipment SupportCustomer Training

Soft Skills

Interpersonal SkillsOrganizational SkillsInclusive Working StyleEffective Communication

Industry Keywords

Field ServiceTechnical MeetingsCustomer Support ActivitiesIndustrial CustomersService Organization

About the role

Key responsibilities & impact

Provide 24-hour technical assistance via phone and email to customers around the world
Conduct fault diagnosis and offer remote service support on a 24-hour call-out basis
Interpret specifications and technical requirements
Represent the Company at customer technical meetings
Train customers’ personnel, subcontractors, and other members of the service organization
Own the resolution of post-sales technical customer issues
Work cross-functionally with various departments to assist internal and external customers
Liaise with Field Service Engineers and internal technical teams to coordinate customer support activities

Requirements

What you’ll need

A Bachelor’s Degree in the field of Engineering from a four-year university or college and/or a minimum of 10 years field service experience
1-3+ years proven experience supporting customers
Experience within Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments
Possess an eye for detail coupled to good organizational skills
Have good interpersonal skills, inclusive working style and able to effectively interface with all levels of internal organization and external customers
Previous experience supporting generators, motors, switchgear, or power generation equipment
Experience providing remote technical support to industrial customers
Knowledge of condition monitoring, diagnostics, and root cause analysis
Previous participation in an on-call support environment
Willingness to participate in a rotating on-call support schedule
Willingness to occasionally travel for meetings, customer visits, and training activities

Benefits

Comp & perks

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
Flexible working arrangements
Home-based work arrangement
Occasional travel for meetings, customer visits, and training activities