Client Success Manager – NetSuite Solutions

Baker Tilly US

. Own and grow a portfolio of Strategic Enterprise, Growth, and Mid-Market client relationships .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $85,800 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic enterprise-level client relationships, particularly within the NetSuite ecosystem, while effectively driving client retention and satisfaction. Proficient in orchestrating cross-functional teams and utilizing cloud-based CRM platforms for data analysis and reporting.

Highest-signal resume keywords

NetSuite Ecosystem ExperienceIT Project Services Sales Cycle ManagementStrategic Client Relationship ManagementCross-Functional Team OrchestrationCloud-Based CRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetSuiteERP PlatformsSoftware RenewalsData AnalysisReporting ToolsClient Success ManagementSales OperationsProject ManagementKPI ReportingSubscription Billing

Soft Skills

Excellent Verbal CommunicationWritten CommunicationPresentation SkillsInfluencing ActionBuilding Consensus

Tools & Technologies

SalesforceAI-Enabled Business Development ToolsSuiteAppsCloud-Based CRM Platforms

Industry Keywords

Technology ConsultingCustomer SuccessIT Engagement ManagementExecutive-Level RelationshipsClient Lifecycle Management

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Own and grow a portfolio of Strategic Enterprise, Growth, and Mid-Market client relationships
Develop and execute account plans aligned with client tiering, business priorities, and practice objectives
Build and sustain executive-level relationships and serve as clients’ trusted advisor throughout the client lifecycle
Lead NetSuite license, renewal, and services project opportunities within assigned accounts
Manage IT project services sales cycles from opportunity identification through close
Partner with technical solution architects to scope NetSuite implementation, optimization, managed services, consulting, and development engagements
Orchestrate cross-functional pursuit teams and keep them aligned through close
Drive client retention, referenceability, advocacy, renewals, expansion, and long-term relationships
Monitor delivery health, coordinate with project and delivery teams, resolve escalations, and manage client expectations
Identify needs for NetSuite, SuiteApps, subscription billing, and complementary third-party software solutions
Support client communications, marketing campaigns, webinars, SuiteWorld participation, and client-facing events
Maintain accurate account, contact, opportunity, license, sales order, and customer tier data in Salesforce and other systems
Provide forecasts, reporting, and KPI updates for assigned clients
Use and improve AI-enabled business development tools
Model best practices and provide informal guidance and onboarding support to newer Client Success team members
Contribute to improvements in client success, sales operations, and cross-functional handoff processes

Requirements

What you’ll need

Bachelor’s degree in a relevant field
5+ years of related professional experience
Demonstrated track record managing strategic, enterprise-level client relationships in technology consulting, customer success, or IT engagement management
Experience managing IT project services sales cycles from opportunity identification through close
At least two years of NetSuite ecosystem experience
Experience with NetSuite, ERP platforms, software renewals, and related business applications
Experience building and sustaining executive-level relationships with CFOs, COOs, controllers, and IT leadership
Experience orchestrating cross-functional pursuit teams and selling software products and professional services as an integrated solution
Experience owning ongoing client success relationships after services projects are sold
Experience using cloud-based CRM platforms, data analysis, and reporting tools
Experience supporting client communications or marketing content
Ability to manage multiple priorities and detailed processes in a fast-paced environment
Excellent verbal, written, and presentation skills
Ability to influence action and build consensus
Ability to work effectively in remote, in-office, and hybrid environments
Ability to collaborate effectively with distributed teams
Availability during core business hours
Ability to travel up to 10% of the time

Benefits

Comp & perks

Comprehensive compensation and benefits package to eligible employees
Performance and sales-based commissions may be included
Flexible work arrangements across remote, in-office, and hybrid environments