Managing Director – HR & Payroll Managed Services

Baker Tilly US

. Own and execute the service line strategy, operating model, annual plan, and multi-year growth agenda for the Managed Services HRS Payroll & HR practice .

Posted 10/23/2026full-timeUnited StatesLead💰 $182,150 - $345,330 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in managing HR and payroll services, driving revenue growth, and developing strategic client relationships. Proficient in overseeing service delivery standards, technology roadmaps, and compliance with professional and legal requirements.

Highest-signal resume keywords

Service Line Strategy OwnershipBusiness Development ExperienceTechnical Payroll ExpertiseLeadership Team DevelopmentClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ManagementHR ManagementBenefits AdministrationFinancial ForecastingEngagement Risk ManagementQuality ControlProcess ImprovementData AnalysisClient Retention StrategiesGovernance and Decision Rights

Soft Skills

Executive PresenceCommunication SkillsAnalytical SkillsInterpersonal SkillsDecision-Making Skills

Tools & Technologies

Intuit QuickBooks OnlineADPHCM PlatformsPayroll TechnologyWorkflow Automation

Certifications & Qualifications

CPPSPHRSHRM-SCPCEBS

Industry Keywords

Managed ServicesProfessional ServicesClient ExperienceStrategic AlliancesCross-Selling

About the role

Key responsibilities & impact

Own and execute the service line strategy, operating model, annual plan, and multi-year growth agenda for the Managed Services HRS Payroll & HR practice
Drive revenue growth, profitability, utilization, capacity, investment priorities, quality, and client retention
Translate firm strategy and market trends into differentiated HR and payroll solutions, scalable delivery models, and measurable business outcomes
Establish governance, decision rights, performance measures, and escalation protocols
Executive-sponsor strategic and complex client relationships and lead high-risk or escalated client matters
Oversee service delivery standards, client experience, quality controls, engagement economics, and continuous improvement
Originate new client relationships and expand existing accounts through executive-level business development, cross-selling, partnerships, and strategic pursuits
Represent Baker Tilly nationally through thought leadership, industry forums, webinars, publications, speaking engagements, and strategic alliances
Build and lead a high-performing leadership team; forecast workforce needs; and create accountability, coaching, career paths, succession plans, and development opportunities
Sponsor the practice technology roadmap and prioritize investments in HCM, payroll, workflow, data, automation, reporting, training, and process improvement
Oversee budgets, forecasts, billing discipline, reporting, and management information
Maintain executive oversight of engagement risk, contractual commitments, client acceptance, independence, data handling, and professional and legal requirements

Requirements

What you’ll need

Bachelor's degree in Business, Accounting, Finance, HR, or a related field
CPP and/or SPHR, SHRM-SCP, CEBS, or other relevant professional credentials
15+ years of progressively responsible experience, including significant leadership responsibility in HR, payroll, benefits, managed services, consulting, or a related professional services environment
Demonstrated success serving multiple clients across industries and managing complex relationships, engagements, and delivery priorities
Strong technical payroll, HR, and benefits experience, including the ability to direct work involving technical and legal considerations and engage appropriate specialists
Experience with Intuit QuickBooks Online, ADP, and/or other HCM and payroll technology platforms
Proven business development experience with a demonstrated track record of originating and growing client relationships and an established professional network, including relationships with insurance brokers, C-suite leaders, and other centers of influence
Strong executive presence, communication, presentation, relationship management, analytical, organizational, interpersonal, and decision-making skills
Ability to lead and supervise others, manage competing priorities, exercise sound ethical judgment, and deliver quality work with urgency

Benefits

Comp & perks

Comprehensive compensation and benefits package to eligible employees