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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll practices, client relationship management, and technical support for ADP software platforms. Capable of ensuring accuracy in payroll processing while maintaining compliance with federal and state laws.
Highest-signal resume keywords
ADP Software PlatformsPayroll ProcessingClient Relationship ManagementFederal And State Tax CalculationsMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll PracticesPayroll ProcessingTax CalculationsEmployee Record ManagementReport PreparationWage GarnishmentsBonus CalculationConfidentiality MaintenanceClient Implementation ProjectsTechnical Software Support
Soft Skills
Detail OrientedStrong Organization SkillsTime Management SkillsAdaptabilityStrong Communication Skills
Tools & Technologies
ADP SoftwareMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Payroll ConsultingClient ServiceEmployee EarningsDeductionsEmployer ContributionsLocal And Federal LawsConfidentialityMulti-TaskingDeadline Driven EnvironmentTeam Capabilities
About the role
Key responsibilities & impact- Provide direct support and consulting to payroll clients
- Maintain in-depth payroll knowledge and knowledge of payroll practices and laws
- Independently manage client relationships under the supervision of the Payroll Supervisor
- Escalate issues or challenges for prompt resolution when needed
- Ensure payroll information is accurate and resolve discrepancies
- Review and/or process payrolls, update employee records, calculate/pay bonuses or severance, review federal and state tax calculations, and reconcile payroll deposits, tax withholdings, and wage garnishments
- Prepare reports of employee earnings, taxes, deductions, and employer contributions
- Establish trusted client relationships and consult on payroll matters
- Maintain confidentiality of employee data
- Provide technical software support to clients
- Identify and capture out-of-scope work and identify opportunities to expand client services
- Support the implementation team as needed
- Interview clients to understand payroll needs
- Manage new client implementation projects and ensure timely completion and client satisfaction
- Train clients on payroll processes
- Support new hires and less experienced staff
- Provide timely feedback to new hires and less experienced staff
- Share insights and lessons learned to build team capabilities
- Research and maintain product knowledge on ADP software platforms
- Maintain current knowledge of local, state, and federal practices and laws
Requirements
What you’ll need- 2-year degree preferred or 2 years experience in lieu of degree
- Experience with ADP software platforms desirable
- Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
- Highly detail oriented and focused on accuracy
- Strong organization and time management skills
- Strong adaptability and multi-tasking skills
- Ability to effectively work in a deadline driven environment serving multiple clients
- Ability to provide exceptional client service
- Strong written and verbal communication skills; appropriately and professionally communicates with all levels
- Ability to learn new technology and processes quickly
- Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate
Benefits
Comp & perks- Compensation and benefits package to eligible employees