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Sage HCM Implementation, Support Consultant
Baker Tilly US. Lead or support Sage HCM implementations for new clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and configuring Sage HCM solutions, with a strong focus on HRIS processes, employee lifecycle management, and client relationship building. Capable of troubleshooting system issues, managing multiple projects, and providing training and support to clients.
Highest-signal resume keywords
Sage HCM ImplementationHRIS/HCM ProcessesClient-Facing ConsultingData ConversionSystem Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sage HCM ConfigurationEmployee Data MigrationWorkflow ConfigurationTroubleshooting System IssuesData AccuracyReport DevelopmentTimekeeping ConfigurationPayroll ProcessesAnalytical SkillsProblem-Solving Skills
Soft Skills
Communication SkillsAttention to DetailClient Relationship ManagementTraining and DevelopmentProject Management
Tools & Technologies
Sage HCMMicrosoft Excel
Industry Keywords
HR WorkflowsEmployee Lifecycle ManagementClient Discovery SessionsUser Acceptance TestingBest Practices
About the role
Key responsibilities & impact- Lead or support Sage HCM implementations for new clients
- Conduct client discovery sessions covering HR, payroll, timekeeping, and business requirements
- Translate business requirements into Sage HCM configurations
- Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities
- Assist with employee data conversion, validation, and migration
- Configure and test workflows, approvals, notifications, and business processes
- Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and third-party applications
- Follow implementation plans and manage assigned tasks and deliverables
- Coordinate user acceptance testing and help resolve issues before go-live
- Support go-live activities and transition customers into ongoing support
- Provide ongoing functional and technical support to Sage HCM clients
- Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors
- Research issues, identify root causes, and provide clear resolutions
- Recommend improvements and best practices for existing Sage HCM environments
- Manage support requests and communicate status, next steps, and resolutions
- Escalate software defects or complex technical issues when necessary
- Maintain documentation of client configurations, issues, and resolutions
- Train HR administrators, payroll teams, managers, and other users
- Develop client-specific procedures, documentation, and training materials
- Advise clients on process improvements and system best practices
- Build long-term client relationships and serve as a trusted Sage HCM resource
- Identify opportunities to expand or improve clients’ use of Sage HCM
- Network and build relationships internally and with clients
- Support team member growth through the Baker Tilly Care and Teach philosophy
Requirements
What you’ll need- 3+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions
- Strong understanding of HRIS/HCM processes and employee lifecycle management
- Experience gathering client requirements and translating them into system configurations
- Experience troubleshooting Sage HCM system and configuration issues
- Strong client-facing consulting and communication skills
- Ability to manage multiple client projects and support requests simultaneously
- Strong analytical and problem-solving skills
- Excellent attention to detail and commitment to data accuracy
- Ability to independently research and resolve unfamiliar system issues
- Comfortable leading client meetings, system demonstrations, and training sessions
- Preferred: 3+ years of HCM/HRIS implementation or consulting experience
- Preferred: Direct Sage HCM implementation and support experience
- Preferred: Experience with time and attendance, timesheets, payroll, benefits, and HR workflows
- Preferred: Experience with data conversion and system integrations
- Preferred: Experience developing reports and data extracts
- Preferred: Knowledge of payroll and accounting processes
- Preferred: Experience working for a Sage business partner, HCM consulting firm, or managed services provider
- Preferred: Advanced Microsoft Excel skills
Benefits
Comp & perks- Flexibility in how and where you get your work done
- Career growth and upward career trajectory
- Direct on-the-job coaching and mentoring
- Firm-wide learning and development programs
- Work-life balance encouraged through friendships, social activities, and team outings
- Baker Tilly Care and Teach support for professional goals
- Compensation and benefits package for eligible employees