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Sage HCM Implementation, Support Manager
Baker Tilly US. Lead or support Sage HCM implementations for new clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and configuring Sage HCM solutions, with a strong focus on HRIS processes, data accuracy, and client relationship management. Capable of troubleshooting system issues and providing ongoing support while training users and advising on best practices.
Highest-signal resume keywords
Sage HCM ImplementationHRIS/HCM ProcessesClient-Facing ConsultingData ConversionAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sage HCM ConfigurationEmployee Lifecycle ManagementSystem TroubleshootingWorkflow ConfigurationData MigrationReporting DevelopmentSystem IntegrationTimekeeping ConfigurationPayroll ProcessesAttention to Detail
Soft Skills
Communication SkillsClient Relationship ManagementCoaching and MentoringAnalytical SkillsProject Management
Tools & Technologies
Microsoft ExcelHRIS SolutionsPayroll SystemsTime and Attendance SystemsThird-Party Applications
Industry Keywords
HCM ConsultingEmployee Data ValidationUser Acceptance TestingBest PracticesClient Discovery Sessions
About the role
Key responsibilities & impact- Lead or support Sage HCM implementations for new clients
- Conduct client discovery sessions covering HR, payroll, timekeeping, and business requirements
- Translate business requirements into Sage HCM configurations
- Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionality
- Assist with employee data conversion, validation, and migration
- Configure and test workflows, approvals, notifications, and business processes
- Support integrations with payroll, accounting, benefits, timekeeping, and third-party applications
- Follow implementation plans and manage assigned tasks and deliverables
- Coordinate user acceptance testing and help resolve issues before go-live
- Support go-live activities and transition clients into ongoing support
- Provide ongoing functional and technical Sage HCM support
- Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors
- Research issues, identify root causes, and provide clear resolutions
- Recommend improvements and best practices for existing Sage HCM environments
- Manage support requests and communicate status, next steps, and resolutions
- Escalate software defects or complex technical issues when necessary
- Maintain documentation of configurations, issues, and resolutions
- Train HR administrators, payroll teams, managers, and other users
- Develop client-specific procedures, documentation, and training materials
- Advise clients on process improvements and Sage HCM best practices
- Build long-term client relationships and serve as a trusted Sage HCM resource
- Identify opportunities to expand or improve client use of Sage HCM
- Network and build relationships internally and with clients
- Support team member growth through coaching and mentoring
Requirements
What you’ll need- 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions
- Strong understanding of HRIS/HCM processes and employee lifecycle management
- Experience gathering client requirements and translating them into system configurations
- Experience troubleshooting Sage HCM system and configuration issues
- Strong client-facing consulting and communication skills
- Ability to manage multiple client projects and support requests simultaneously
- Strong analytical and problem-solving skills
- Excellent attention to detail and commitment to data accuracy
- Ability to independently research and resolve unfamiliar system issues
- Comfortable leading client meetings, system demonstrations, and training sessions
- Preferred: 3+ years of HCM/HRIS implementation or consulting experience
- Preferred: Direct Sage HCM implementation and support experience
- Preferred: Experience with time and attendance, timesheets, payroll, benefits, and HR workflows
- Preferred: Experience with data conversion and system integrations
- Preferred: Experience developing reports and data extracts
- Preferred: Knowledge of payroll and accounting processes
- Preferred: Experience working for a Sage business partner, HCM consulting firm, or managed services provider
- Preferred: Advanced Microsoft Excel skills
Benefits
Comp & perks- Flexibility in how and where you get your work done
- Upward career trajectory and career development opportunities
- Direct on-the-job coaching and mentoring
- Firm-wide learning and development programs
- Professional development and technical skills growth
- Team friendships, social activities, and outings encouraging work-life balance
- Compensation and benefits package for eligible employees