Senior Customer Support Associate, Sage Intacct

Baker Tilly US

. Review, assign and/or take ownership of customer support tickets daily and respond promptly to customers .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $78,100 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and issue resolution within the Sage Intacct environment, leveraging strong analytical, project management, and communication skills to enhance client relationships and team collaboration.

Highest-signal resume keywords

Customer SupportSage Intacct EnvironmentProject ManagementAnalytical SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AccountingFinanceERP SystemsTechnical SupportProblem Solving

Soft Skills

CommunicationInterpersonal SkillsRelationship BuildingCollaborationLeadership

Tools & Technologies

Microsoft Suite

Industry Keywords

Business AdministrationAccounting SoftwareFinancial SoftwareImplementationTechnical Services

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Review, assign and/or take ownership of customer support tickets daily and respond promptly to customers
Determine a course of action upon review of case tickets
Test possible solutions in demonstration environments
Add internal comments to potential solutions and contact customers with possible solutions
Escalate unresolved issues to internal management or Sage Intacct customer support and/or engineering
Follow up regularly on outstanding tickets
Delegate certain issues to implementation or technical services teams for highly configured software instances
Correspond throughout the issue-resolution process in a timely manner
Provide support for end users and work directly with project customers, internal consultants, and external vendors
Diagnose, troubleshoot, provision, and escalate issues in the Sage Intacct environment
Participate in firm-wide learning and development programs
Network and build strong internal and client relationships
Support team-member growth through the Baker Tilly Care and Teach philosophy
Perform other duties as assigned

Requirements

What you’ll need

A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Strong leadership, project management, organizational and analytical skills, initiative, and adaptability
Microsoft Suite skills
Eligibility to work in the U.S. without sponsorship

Benefits

Comp & perks

Flexibility in how and where you get your work done
Upward career trajectory
Meaningful relationships with clients, teammates and leadership
On-the-job coaching and mentoring
Firm-wide learning and development programs
Networking and relationship-building opportunities
Baker Tilly Care and Teach philosophy supporting professional goals
Friendships, social activities and team outings encouraging work-life balance
Compensation and benefits package for eligible employees