Senior Manager, Outsourced Payroll – ADP RUN

Baker Tilly US

. Lead the ADP RUN or ADP Workforce Now (WFN) outsourced payroll service delivery group .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $70,300 - $169,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading payroll service delivery, managing client relationships, and ensuring compliance with multi-state payroll practices. Proven ability to drive client satisfaction and retention while mentoring and developing teams in a professional services environment.

Highest-signal resume keywords

Certified Payroll Professional (CPP)ADP RUNADP Workforce Now (WFN)Client RetentionLeadership and Team Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingMulti-State ComplianceProject ManagementCapacity ManagementPricing StrategyScope ManagementUtilization ManagementService RecoveryData AnalysisNegotiation

Soft Skills

Problem-SolvingJudgmentOrganizationWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeExcelClient Systems

Certifications & Qualifications

Certified Payroll Professional (CPP)

Industry Keywords

Payroll Service DeliveryClient Service PortfolioService StandardsQuality ImprovementBusiness Development

About the role

Key responsibilities & impact

Lead the ADP RUN or ADP Workforce Now (WFN) outsourced payroll service delivery group
Own overall performance and day-to-day leadership of the assigned service line and full client portfolio
Establish operating priorities, service expectations, escalation protocols, and performance standards
Resolve complex payroll escalations and client problems with internal specialists, ADP, and other partners
Monitor service delivery trends and implement scalable process improvements, controls, and quality standards
Own client satisfaction, retention, and relationship expansion, including maintaining a 90% or better year-over-year renewal rate
Lead executive-level client conversations, recurring business reviews, and recovery plans for at-risk relationships
Identify and pursue opportunities to expand existing client relationships through additional Baker Tilly services
Lead, coach, and develop Account Managers and their teams
Directly manage at least two Account Managers, each supervising approximately 4-8 employees
Set expectations, coach performance, support career development, and build succession and coverage plans
Manage group capacity, staffing, margins, pricing, proposals, new business activity, and recurring client governance
Evaluate scope, effort, staffing, delivery risk, out-of-scope work, and recurring inefficiencies
Lead or participate in new and recurring business calls
Develop pricing, scope assumptions, staffing models, and proposals with firm leadership and business development resources
Support transition of sold work into implementation and ongoing service delivery
Maintain current knowledge of payroll practices, multi-state compliance, ADP RUN and/or ADP Workforce Now capabilities, and firm service offerings
Participate in continuing education and share relevant knowledge with the team
Perform other responsibilities consistent with the role

Requirements

What you’ll need

Minimum of eight (8) years of experience leading, coaching, and mentoring teams, including direct management of people managers
Bachelor's degree required
Certified Payroll Professional (CPP) certification required
Advanced proficiency in ADP RUN and/or ADP Workforce Now (WFN), with the ability to lead complex payroll issue resolution
Demonstrated leadership of a client service portfolio, including client retention, service recovery, recurring business reviews, and executive-level communication
Proven ability to manage capacity, staffing, utilization, pricing, scope, and account margins in a professional services environment
Experience identifying and advancing cross-service opportunities that expand existing client relationships
Strong payroll knowledge, including multi-state processing, controls, compliance, reconciliations, and vendor coordination
Excellent problem-solving, judgment, organization, project management, negotiation, and written and verbal communication skills
Ability to translate operational and financial data into clear decisions, priorities, and action plans
Advanced Microsoft Office skills, especially Excel; ability to learn and use firm and client systems
Commitment to exceptional client service, quality, ethical conduct, continuous improvement, and timely execution

Benefits

Comp & perks

Compensation and benefits package to eligible employees