Customer Success Manager – Mid-Market

Balto

. Own a book of 20–25 mid-market accounts totaling approximately $1.6M .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on driving renewals, retention, and expansion for mid-market accounts. Proficient in analyzing customer data to communicate ROI and performance impact while building strong relationships with C-level leaders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementBusiness AcumenData AnalysisChurnZero Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementContract RenewalsChange ManagementAdoption InitiativesData Summarization

Soft Skills

Clear CommunicationOrganizational SkillsTime ManagementProblem SolvingRelationship Building

Tools & Technologies

ChurnZeroSalesforceGongAI SoftwareCustomer Success Platforms

Industry Keywords

Mid-Market AccountsCustomer EngagementRenewal ProcessCustomer Health TrackingC-Level Relationships

About the role

Key responsibilities & impact

Own a book of 20–25 mid-market accounts totaling approximately $1.6M
Own relationships with new and existing customers
Drive renewals, retention, expansion, and adoption
Build strong relationships with customers, including C-level leaders
Understand customer business goals and success metrics
Act as a trusted advisor and translate complex technical concepts into business outcomes
Lead ongoing check-ins, business reviews, and renewal conversations
Provide resources, guidance, and best practices to drive adoption and value
Help customers measure and communicate ROI and performance impact
Run the full renewal process, including timelines, customer alignment, and execution
Identify renewal risks, resolve roadblocks, and uncover expansion opportunities
Track customer health, usage, and engagement to prevent churn
De-escalate issues and coordinate solutions with internal teams
Work cross-functionally with product, engineering, sales, and marketing

Requirements

What you’ll need

4+ years in Customer Success, Account Management, or a related customer-facing role
Experience managing mid-market or enterprise customer relationships, including contract renewals
Strong business acumen and a solid grasp of Customer Success practices
Clear, confident written, verbal, and presentation skills
Ability to analyze data and summarize it clearly for senior stakeholders
Strong organization and time management across a full book of accounts
Experience with ChurnZero, Salesforce, Gong, or similar CRM and Customer Success platforms is nice to have
Experience leading change management or adoption initiatives is nice to have
Familiarity with contact centers or AI software is nice to have
Must use AI in daily workflow and provide real examples of how it improved or accelerated work

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
Unlimited PTO
Learning Stipends
Career growth opportunities