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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mapping customer journeys and optimizing customer experiences through data-driven insights and collaboration with cross-functional teams. Proficient in utilizing CX methodologies and Martech tools to enhance customer engagement and satisfaction metrics.
Highest-signal resume keywords
Customer Experience (CX)Martech EcosystemsNPS, CSAT, CES MetricsAgile Methodologies (Scrum/Kanban)Salesforce Marketing Cloud
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey MappingUsability TestingQuantitative ResearchQualitative ResearchFunnel AnalysisData AnalysisBehavioral Data InsightsA/B TestingConversion Rate OptimizationCustomer Satisfaction Metrics
Soft Skills
CollaborationAnalytical ThinkingCommunicationProblem SolvingCustomer Insight Gathering
Tools & Technologies
CRM ToolsMarketing Automation ToolsCustomer Data Platforms (CDPs)Salesforce Marketing CloudInteraction Studio/Personalization
Industry Keywords
Financial ServicesFintechDigital EnvironmentsCustomer DiscoveryMarket Benchmarking
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Map the customer lifecycle and omnichannel journeys (as-is and to-be), identifying friction points, improvement opportunities, and critical touchpoints.
- Collaborate with Product Owners, the Martech squad, and Engineering to prioritize real-time customer experience solutions.
- Define, monitor, and analyze satisfaction and engagement metrics, including NPS, CSAT, CES, conversion, open rates, churn, and retention.
- Turn data into actionable plans.
- Conduct usability testing, quantitative and qualitative research, ongoing customer discovery, and market benchmarking.
- Gather customer insights to influence the product and Martech tools roadmap.
- Ensure consistency in tone of voice, contact rules, and communication cadence across email, SMS, push notifications, WhatsApp, and notification centers.
Requirements
What you’ll need- Previous experience in Customer Experience (CX), Customer Journey, or UX Research, preferably in digital environments or the financial services/fintech sector.
- Strong understanding of Martech ecosystems, including CRM and marketing automation tools, CDPs, messaging channels, and transactional/relationship communications.
- Proficiency in CX methodologies and metrics, including NPS, CSAT, CES, FCR, and funnel analysis.
- Analytical ability to combine behavioral data with research insights and generate business hypotheses.
- Experience with Agile methodologies (Scrum/Kanban) and integrated work with cross-functional squads spanning Business, IT, BI, and Marketing.
- Preferred qualifications: practical knowledge of or familiarity with Salesforce Marketing Cloud, Data Cloud, Interaction Studio/Personalization; experience designing conversational flows for WhatsApp and AI agents; familiarity with experimentation and A/B testing in relationship-marketing channels.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account banco BV Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1993 🛡️ Insurance 📦 Logistics 💼 Consulting 💰 Debt Financing on 2022-07 Insurance
- Logistics
- Consulting banco BV is a financial institution that offers a wide range of banking services to both individual consumers and businesses. It provides personal and corporate accounts, credit cards, loans, financing for vehicles and solar energy, insurance solutions, and investment services. The bank also focuses on digital solutions, such as mobile banking apps and open finance initiatives, to enhance accessibility and customer experience. As a versatile financial entity, banco BV caters to both private and corporate clients, providing comprehensive banking and financial services. Customer Experience and Journey Analyst – Mid-Level Job not on LinkedIn 🔥 1 hour ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 👻 Ghost score 10% 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Map the customer lifecycle and omnichannel journeys (as-is and to-be), identifying friction points, improvement opportunities, and critical touchpoints.
- Collaborate with Product Owners, the Martech squad, and Engineering to prioritize real-time customer experience solutions.
- Define, monitor, and analyze satisfaction and engagement metrics, including NPS, CSAT, CES, conversion, open rates, churn, and retention.
- Turn data into actionable plans.
- Conduct usability testing, quantitative and qualitative research, ongoing customer discovery, and market benchmarking.
- Gather customer insights to influence the product and Martech tools roadmap.
- Ensure consistency in tone of voice, contact rules, and communication cadence across email, SMS, push notifications, WhatsApp, and notification centers. 🎯 Requirements
- Previous experience in Customer Experience (CX), Customer Journey, or UX Research, preferably in digital environments or the financial services/fintech sector.
- Strong understanding of Martech ecosystems, including CRM and marketing automation tools, CDPs, messaging channels, and transactional/relationship communications.
- Proficiency in CX methodologies and metrics, including NPS, CSAT, CES, FCR, and funnel analysis.
- Analytical ability to combine behavioral data with research insights and generate business hypotheses.
- Experience with Agile methodologies (Scrum/Kanban) and integrated work with cross-functional squads spanning Business, IT, BI, and Marketing.
- Preferred qualifications: practical knowledge of or familiarity with Salesforce Marketing Cloud, Data Cloud, Interaction Studio/Personalization; experience designing conversational flows for WhatsApp and AI agents; familiarity with experimentation and A/B testing in relationship-marketing channels. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Specialist, Operations 🕒 2 days ago DMS LOGISTICS 201 - 500 💼 Consulting 🍽️ Food & Beverage 🏭 Manufacturing Website LinkedIn All Job Openings Coordenador de importação aérea na DMS Logistics, multinacional brasileira de agenciamento de cargas. Gerenciamento operacional, comunicação com clientes e conferência documental e financeira. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Experience Assistant 🕒 3 days ago F360 51 - 200 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Assistente de Customer Experience apoiando clientes da F360, plataforma de gestão financeira. Resolvendo dúvidas, registrando atendimentos e escalando problemas para garantir uma jornada sem atritos. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service and Sales Consultant – E-commerce 🕒 4 days ago Vissimo Co 1 - 10 🍽️ Food & Beverage 👥 B2C 🏨 Hospitality Website LinkedIn All Job Openings Consultor de atendimento e vendas no Zendesk para o e-commerce de vinhos da Víssimo Group. Convertendo chamados em fidelização, suporte consultivo e vendas para Evino e Grand Cru. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Analyst 🕒 4 days ago Vero 1001 - 5000 🛡️ Insurance 🏥 Healthcare 💼 Consulting Website LinkedIn All Job Openings Analista de atendimento pós-venda na Vero, operadora brasileira de banda larga. Gerenciando demandas de clientes, protocolos de instalação e escalations fora do SLA. 🏢🏡 São Paulo – Hybrid 💰 $160.4M Debt Financing - Vero Internet on 2024-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Experience Analyst III – BPO, Open to People with Disabilities 🕒 4 days ago GOL Linhas Aéreas 10,000+ employees ✈️ Travel 📦 Logistics 🏨 Hospitality Website LinkedIn All Job Openings Analista de Experiência do Cliente na GOL, companhia aérea brasileira. Monitorando BPOs, SLAs, riscos e processos de atendimento GOL e Smiles. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs