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Mid-Level Operations Analyst – Payroll-Deducted Loans
Banco Fibra. Work in the Private Payroll-Deducted Loan operations area, contributing to the quality and security of the customer journey processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing financial and operational information, ensuring compliance with regulatory standards, and implementing process improvements in payroll-deducted loan operations. Proficient in utilizing the Função system and advanced Excel for operational metrics and reporting.
Highest-signal resume keywords
Payroll-Deducted Loan ExperienceFunção System ProficiencyAdvanced Excel SkillsOperational Metrics MonitoringAgile Methodologies Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisOperational ReconciliationProcess ImprovementRegulatory ComplianceSQLPower QueryQuality ManagementLoan PortabilityManual Write-OffsRetail Financial Products
Soft Skills
Problem-SolvingCollaborationCommunicationAttention to DetailAnalytical Thinking
Industry Keywords
Customer Journey ProcessesOperational EfficiencyRisk MitigationManagement ReportsContinuous Improvement
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Work in the Private Payroll-Deducted Loan operations area, contributing to the quality and security of the customer journey processes
- Analyze and reconcile financial and operational information
- Identify inconsistencies involving contracts, installments, registrations, transfers, and settlements, and support their resolution
- Monitor regulatory matters and customer experience improvement initiatives
- Perform and monitor financial and operational reconciliations in the Função system
- Prepare management reports and operational metrics to support partner teams
- Monitor the product’s operational journey, metrics, incidents, complaints, and improvement opportunities
- Support requirements gathering, test scenario development, and the acceptance testing of new features
- Execute operational and regulatory controls, ensuring compliance with internal policies
- Participate in the implementation of process improvements, automation, and operational efficiency initiatives
- Work with internal teams, vendors, and partners to resolve operational issues
- Support the identification and mitigation of operational risks related to the product
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Economics, Engineering, Accounting, or a related field
- Experience with payroll-deducted loans and operational and financial routines
- Practical knowledge of the Função system
- Experience with loan portability, manual write-offs, registrars, and retail financial products
- Advanced Excel skills
- Knowledge of operational metrics and process monitoring
- Knowledge of agile methodologies, continuous improvement, and quality management
- Knowledge of SQL and/or Power Query is a plus
Benefits
Comp & perks- Market-competitive compensation
- Meal and food allowances
- 13th-month food allowance payment
- Profit-sharing program (PLR)
- Medical insurance
- Dental insurance
- Life insurance
- Extended maternity and paternity leave
- Childcare, nanny, and dependent assistance
- Annual flu vaccination
- Birthday day off
- Educational partnerships
- Wellhub
- Mais Saúde Fibra Program