Clerk – Customer Service Center

Banco Mercantil

. Respond to customer complaints on the Reclame Aqui platform .

Posted 10/15/2026contractBelo Horizonte • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on complaint resolution and proactive outreach. Proficient in using Excel and back-office tools to enhance customer experience and manage support requests effectively.

Highest-signal resume keywords

Customer Service ExperienceComplaint HandlingProficiency In ExcelSecond-Level SupportEmpathy In Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

High-Quality ServiceProactive OutreachEffective Communication

Tools & Technologies

Back-Office Tools

Industry Keywords

Business AdministrationAccountingEconomicsPublic Relations

About the role

Key responsibilities & impact

Respond to customer complaints on the Reclame Aqui platform
Work to resolve issues and turn around customer dissatisfaction through proactive outreach
Demonstrate empathy and a genuine commitment to providing high-quality service
Handle second-level support requests
Focus on effectively resolving requests and avoiding escalation to higher-level teams
Deliver a positive customer experience

Requirements

What you’ll need

Completed or ongoing higher education in Business Administration, Accounting, Economics, Public Relations, or related fields
Experience in customer service and complaint handling
Proficiency in Excel and back-office tools

Benefits

Comp & perks

Meal and food allowance (if preferred, you may receive both amounts on a single food allowance card)
Health insurance
Dental insurance
Childcare assistance
Life insurance
Private pension plan
Wellhub
Academia Mercantil de Desenvolvimento
Profit-Sharing Program (PLR)