FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Operations Assistant
Banco Mercantil. Handle outbound and inbound contacts with customers aged 50 and over, clarifying questions about benefit eligibility rules, retirement requirements, and benefit reviews .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Social Security Law and customer service, with a focus on assisting senior customers. Proficient in managing documentation and maintaining accurate records in CRM systems while supporting operational efficiency.
Highest-signal resume keywords
Social Security Law KnowledgeCustomer Service ExperienceDocument Management SkillsCRM ProficiencyExperience with Senior Customers
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Security LawDocument AuditingBenefit Eligibility RulesRetirement RequirementsCase Status Management
Soft Skills
Clear CommunicationCustomer Follow-UpAnticipation of BottlenecksAttention to Detail
Tools & Technologies
CRM Systems
Certifications & Qualifications
Law Degree (In Progress or Completed)
Industry Keywords
Benefits ConsultingSocial Security LegislationSenior Customer ServiceOperational Routines
About the role
Key responsibilities & impact- Handle outbound and inbound contacts with customers aged 50 and over, clarifying questions about benefit eligibility rules, retirement requirements, and benefit reviews
- Explain social security legislation and procedures in a simple, clear, and accessible manner
- Collect, audit, and organize documents such as CNIS, CTPS, and PPP
- Keep records of interactions, case statuses, and updates current in the CRM
- Support the consulting team’s daily operations by anticipating bottlenecks and ensuring prompt, attentive customer follow-up
Requirements
What you’ll need- Law degree in progress (at least the 5th semester) or completed
- Experience in customer service and operational routines
- Previous experience at Social Security Law firms or benefits consulting companies
- Applied knowledge of Social Security Law through professional courses, extension programs, or postgraduate studies
- Proven skills or previous experience serving customers aged 50 and over / senior customers will be considered an advantage
- All positions are also open to people with disabilities
Benefits
Comp & perks- Meal allowance
- Transportation allowance
- Childcare assistance
- Dental plan
- Life insurance
- Wellhub
- Baby on Board program
- Access to MEU+ services