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Sales Support Assistant – Temporary
Bancorbrás. Validate the registration of proposals, policies, and endorsements in the system, ensuring complete and consistent records .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Microsoft Office, particularly Excel, for data analysis and reporting, alongside a solid understanding of insurance products and workflows. Capable of managing multiple priorities while ensuring accurate documentation and effective communication with stakeholders.
Highest-signal resume keywords
Microsoft Office ProficiencyExcel Data AnalysisInsurance Product KnowledgeQuiver System ExpertiseStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ValidationReport GenerationKPI AssessmentFinancial Closing SupportWorkflow Testing
Soft Skills
Strong Written CommunicationInterpersonal SkillsCollaborative ApproachSolution-Oriented MindsetPrioritization Skills
Tools & Technologies
Quiver SystemRD Station
Industry Keywords
Insurance ProductsPolicy ManagementEndorsementsPremiumsSales Workflow
About the role
Key responsibilities & impact- Validate the registration of proposals, policies, and endorsements in the system, ensuring complete and consistent records
- Check discrepancies between Quiver and insurer reports, making corrections or contacting partners as needed
- Generate standardized evidence and records for audits and management requests
- Follow up on outstanding items with insurers and ensure prompt resolution
- Monitor customer service interactions in the Quiver Zap system – inbound and outbound
- Validate the distribution and import of renewals
- Review production and commission reports for month-end closing
- Support accounting and financial closing activities by completing checks and updates within the required deadlines
- Assess department KPIs and propose adjustments to operational workflows
- Prepare spreadsheets and reports to support management and decision-making
- Contribute to the review and improvement of internal processes
- Support testing of new workflows, systems, and configurations
- Support leadership in monitoring the team’s deliverables
- Prepare and formalize follow-up actions with insurers, sales representatives, and internal departments
- Respond to inquiries from policyholders and partners, providing technical and operational support
- Notify agents of changes to policies, cancellations, and reinstatements
Requirements
What you’ll need- High school diploma
- Microsoft Office, with intermediate Excel proficiency for preparing and analyzing spreadsheets, reports, and controls
- Knowledge of insurance products, including lines of business, technical terms, policy periods, premiums, policies, and endorsements
- Knowledge of the Quiver and RD Station systems for analysis, validation, reconciliation, and monitoring the sales workflow
- Strong organizational and prioritization skills, with the ability to manage multiple demands simultaneously and meet deadlines
- Strong writing and written communication skills for preparing emails, formal correspondence, reports, and records
- Strong interpersonal skills for interacting with insurers, sales representatives, internal departments, and the team, maintaining a collaborative approach and a solution-oriented mindset
Benefits
Comp & perks- Attendance Bonus: Three paid days off per year
- Education Assistance: 50% reimbursement for development-related courses, available after one year with the company
- Home Office Allowance: Monthly additional payment to help cover remote-work expenses
- Childcare Assistance for children under 6 years of age
- Christmas Basket: Special year-end bonus
- Health Insurance with nationwide coverage and copayments
- Dental Insurance
- Private Pension Plan with company contributions
- Life Insurance
- TRIB PASS – Leisure and Tourism Platform: Company subsidizes 50% of the monthly fee
- Meal/Food Allowance (Caju Card), provided for each day worked
- Wellhub (Gympass), with access to thousands of gyms