Academy Manager – Consumer Banking

Bank of America

. Lead and support employees through onboarding, core, and upskill programs .

Posted 11/6/2026full-timeUnited StatesJuniorMid-Level💰 $70,000 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee onboarding, skill development, and program execution within the Academy framework, while effectively communicating and collaborating with leadership and participants to drive proficiency and adherence to regulatory standards.

Highest-signal resume keywords

Employee DevelopmentProgram ManagementCommunication SkillsRisk IdentificationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program CoordinationAssessment DeliveryCurriculum FeedbackReporting KnowledgeAnalytic SkillsMicrosoft OfficeExcelPowerPointVirtual Training FacilitationCoaching

Soft Skills

Interpersonal SkillsActive ListeningProblem SolvingInfluencing SkillsFlexibility

Tools & Technologies

Microsoft OfficeExcelPowerPointCopilot

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Consumer BankingOnboarding ProgramsUpskill ProgramsRegulatory PoliciesLearning Subject Matter Expert

About the role

Key responsibilities & impact

Lead and support employees through onboarding, core, and upskill programs
Identify effective behaviors and implement management routines and tools/resources to ensure Academy accuracy and consistency
Partner with leadership to drive employee development and increase speed to proficiency
Deliver virtual and in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching
Support execution of Academy programs within Consumer Banking training
Collaborate across the Academy to identify process and program opportunities, determine resource needs, and share best practices
Enforce internal and regulatory policies, procedures, and processes throughout Academy programs
Drive urgency for program activities, communications timelines, processes, and procedures with participants and field leadership
Support enterprise and line of business initiatives
Partner with site leaders, operations, and other partners to align needs and priorities
Contribute to Academy development strategy and serve as the learning subject matter expert
Facilitate onboarding, core, and/or upskill Academy programs virtually and/or in the classroom
Deliver assessments, manage practice pods and call calibration sessions, and conduct practice sessions and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants toward successful completion and milestones
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Provide feedback on content, curriculum, and programs to Academy content design teammates
Conduct post-program completion checkpoints to assess understanding and accelerate proficiency or reduce learning curves
Participate in line of business leadership routines and initiatives, providing feedback on teammate development and program updates

Requirements

What you’ll need

Minimum 2+ years administration / business support experience
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building and deepening relationships, and commitment to excellence
Effective verbal, non-verbal, written, and presentation communication skills
Active listening skills, including the ability to influence virtually
Demonstrated problem solving and strong follow-up skills
Ability to escalate and gain resolution as needed
Proficiency in risk identification and mitigation
Ability to communicate and reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs, including Microsoft Office, Excel, PowerPoint, and Copilot
Ability to quickly adapt and lead through change
Reporting and analytic knowledge
Strong presentation skills
High School Diploma / GED / Secondary School or equivalent
Flexibility to support Academy programs in other lines of business as needed, including adjusted hours
Ability to work onsite in accordance with the workplace excellence policy if selected

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support for employees
Annual discretionary incentive plan eligibility
Annual discretionary award based on individual, line of business/group, and company performance
Flexible work arrangements based on role-specific responsibilities and business needs