Academy Manager – Financial Center

Bank of America

. Lead and support employees through onboarding, core programs, and upskill programs .

Posted 10/27/2026full-timePlano • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing employees through structured onboarding and upskill programs while effectively managing multiple Academy cohorts. Proficient in evaluating program effectiveness and reinforcing risk culture within a customer-centric environment.

Highest-signal resume keywords

Coaching And DevelopmentProgram ManagementRisk Identification And MitigationMicrosoft Office ProficiencyTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Action PlansBehavior Gap AnalysisLearning Progress MonitoringCurriculum FeedbackAssessment Facilitation

Soft Skills

Interpersonal SkillsCommunication SkillsProblem SolvingOrganizational SkillsActive Listening

Certifications & Qualifications

High School DiplomaSpanish Language Certification

Industry Keywords

Customer Centric EnvironmentRegulatory PoliciesRisk CultureAcademy ProgramsParticipant Development

About the role

Key responsibilities & impact

Lead and support employees through onboarding, core programs, and upskill programs
Lead and manage multiple Academy cohorts across diverse programs
Facilitate virtual and classroom Academy programs, assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants
Partner with Financial Center leaders to support participant development, reinforce learning, and accelerate proficiency
Manage program outreach, logistics, communications, calendar planning, escalations, and technology access
Monitor learning progress and ensure timely completion of program requirements
Reinforce internal and regulatory policies, procedures, processes, and risk culture
Conduct observations, coaching, feedback, and post-program completion checkpoints
Provide feedback on content, curriculum, programs, and teammate development
Support business priorities and change through learning and reinforcement strategies
Evaluate Academy effectiveness using learning, participant, proficiency, and business insights
Drive timely execution and accountability for Academy activities, milestones, and communications

Requirements

What you’ll need

Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans
Strong interpersonal, communication, active listening, problem solving, follow-up, organizational, and influencing skills
Proficiency in risk identification and mitigation and reinforcing enterprise risk culture
Proficiency in computer skills and professional programs, such as Microsoft Office
Recent/Previous Line of Business experience
Ability to support horizontal, vertical, and special assignments as needed
Ability to work across multiple time zones
Ability to travel 25% of the time, based on geographic location
Non-English language certification for Spanish desired
3+ years recent experience building, leading, managing and coaching a team desired
High School Diploma / GED / Secondary School or equivalent required

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development