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Account Management Ops Analyst – Private Bank Onboarding, Maintenance
Bank of America. Support the creation, onboarding, and maintenance of accounts according to established guidelines and procedures .
Posted 9/25/2026full-timePennington • New Jersey • United StatesMid-LevelSenior💰 $25 - $34 per hourWebsite
About the role
Key responsibilities & impact- Support the creation, onboarding, and maintenance of accounts according to established guidelines and procedures
- Review and process account opening and maintenance requests and supporting documentation
- Validate documents for good order and complete account openings or updates
- Review and approve account documentation, obtaining legal review or approved exceptions when needed
- Research, follow up on, and resolve moderately complex routine requests
- Monitor asset and cash transfers and complete final request reviews
- Respond to client inquiries through multiple channels, provide status updates, and communicate outstanding requirements
- Execute control reports and store required evidence
- Perform quality reviews, correct defects, and ensure accounts are opened or updated accurately
- Assist in training less experienced team members
- Identify risks and process improvement opportunities
- Operate with moderate independence and escalate complex issues to team leads or managers
Requirements
What you’ll need- Ability to find and resolve data inconsistencies in highly detailed documents and systems
- Ability to follow detailed instructions
- Experience interacting with partners via email and chat
- Ability to be flexible within the hours of 8:00 AM–6:00 PM Monday through Friday
- Experience using Microsoft Office applications
- Ability to manage large caseloads and execute within short deadlines
- Ability using multiple systems and applications to complete individual tasks accurately and efficiently
- Ability to apply established procedures to daily processing
- Experience, studies, or knowledge in operations, banking, account management and/or customer service
- Ability to apply knowledge to improve processes
Benefits
Comp & perks- Benefits eligible
- Paid time off
- Resources and support for employees
- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career