AML Operations Control Analyst – KYC

Bank of America

. Conduct routine analysis, research, and investigations in diversified compliance operations .

Posted 9/28/2026full-timeChandler • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance operations, regulatory requirements, and risk management while effectively building relationships and providing quality assurance in a customer service environment. Proficient in problem identification, process improvement, and delivering efficient operations support.

Highest-signal resume keywords

Regulatory Requirements ComplianceRisk ManagementQuality Assurance ReviewCustomer Service ExperienceBilingual Spanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance OperationsProcess ImprovementRisk AnalysisQuality AssuranceData Interpretation

Soft Skills

Interpersonal CommunicationProblem SolvingCustomer Concern Management

Industry Keywords

Banking IndustryFinancial IndustryEconomic Sanctions ComplianceCustomer ServiceCall Center Environment

About the role

Key responsibilities & impact

Conduct routine analysis, research, and investigations in diversified compliance operations
Execute regulatory requirements and economic sanctions compliance practices
Understand and anticipate inherent risks to the business
Build and maintain business relationships
Perform day-to-day activities aligned to the team’s common goals, strategy, and metrics
Improve capabilities through learning and development
Identify and analyze problems related to product lines or functions
Develop and implement process improvements
Provide quality assurance review and testing on operating key controls
Support special projects representing significant risk exposure
Identify and escalate risks with a sense of urgency
Ensure quality service and effective, efficient operations support for internal business partners and external clients
Interpret and analyze information from numerous applications and third-party sources
Identify issues prompting further inquiry

Requirements

What you’ll need

Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry
Ability to tactfully handle customer concerns
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Ability to work overtime as needed
Excellent verbal and interpersonal communication skills
Must pass a Bi-lingual Spanish assessment

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Learning and development opportunities