AML Operations Control Analyst – KYC

Bank of America

. Conduct routine analysis, research, and investigations in compliance operations .

Posted 9/23/2026full-timeChandler • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance operations, regulatory requirements, and risk management while providing exceptional customer service in the Banking/Financial industry. Proficient in data analysis, quality assurance, and process improvement to support operational efficiency.

Highest-signal resume keywords

Regulatory Requirements ComplianceCustomer Service ExperienceData Quality ManagementAnalytical ThinkingBilingual Spanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionResearch AnalysisQuality AssuranceProcess ImprovementRisk IdentificationEconomic Sanctions ComplianceProblem SolvingDecision MakingOperational SupportCompliance Operations

Soft Skills

Excellent Verbal CommunicationInterpersonal CommunicationAdaptabilityCollaborationInnovative Thinking

Industry Keywords

Banking IndustryFinancial IndustryCustomer FocusBusiness RelationshipsInternal Business PartnersThird-Party SourcesOperating Key ControlsInherent Business RisksTeam GoalsMetrics

About the role

Key responsibilities & impact

Conduct routine analysis, research, and investigations in compliance operations
Execute regulatory requirements and economic sanctions compliance practices
Understand and anticipate inherent business risks
Build and maintain business relationships
Perform day-to-day activities aligned with team goals, strategy, and metrics
Improve capabilities through learning and development
Identify and analyze problems related to product lines or functions
Develop and implement process improvements
Provide quality assurance review and testing on operating key controls
Support special projects representing significant risk exposure
Identify and escalate risks with a sense of urgency
Provide effective and efficient operations support for internal business partners and external clients
Interpret and analyze information from numerous applications and third-party sources
Identify issues prompting further inquiry

Requirements

What you’ll need

Minimum of 1 year customer service experience in a call center environment in the Banking/Financial industry
Ability to tactfully handle customer concerns
Ability to work within the operating hours and days outlined in the posted job requisition
Ability to work overtime as needed
Excellent verbal and interpersonal communication skills
Must pass a Bi-lingual Spanish assessment
Adaptability
Analytical Thinking
Critical Thinking
Data Collection and Entry
Data Quality Management
Collaboration
Decision Making
Ability to interpret relevant laws, rules, and regulations
Problem Solving
Research Analysis
Customer and Client Focus
Innovative Thinking
Oral Communications
Prioritization
Quality Assurance

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office culture supporting collaboration and engagement